10/10 Excellent
Jean G.
6 Oct 2023
Liked: Cleanliness, check-in, location, listing accuracy
Great Location
Very clean, plenty of comfortable seating in living-room. No air-conditioning but fans helped keep it cooler in the house. Great restaurants. Residents very welcoming and helpful. Great vacation!
Only issue was communication regarding the reservation we made on 4/24/23. My first time using VRBO. Was not aware the payment for the reservation was handled separately through the rental's management company (Lake Superior Vacation Rentals). That should have been made clearer. As a result, I thought we had a reservation but was unsure when I received an email from LSVR,on 9/8/23 (after free cancellation date) regarding final payment.
After repeated phone calls & emails to LSVR, around 9/8/23, with no response to clarify reservation and payment, we contacted VRBO. That's when we learned that payment was not taken out at the time the reservation was made 4/24/23. VRBO was also unable to reach LSVR. With our vacation approaching fast, we ended up making reservations elsewhere just in case.
LSVR did not call, email or contact me again until 9/23/23. From 9/8/23 to 9/23/23, we didn't know whether we still had a reservation or not. VRBO and Lake Superior Vacation Rental Communication need to communicate clearer at reservation time.
We ended up cancelling our stand-by reservation once our original reservation was confirmed. That shouldn't have happened. From 9/8/23 to 9/23/23, we were scrambling around to find an alternative reservation. It was unnecessary stress.
Jean G.
Stayed 3 nights in Oct 2023
