We had to reschedule our trip due to a hurricane so the house pictured on this request for a review is not the house we stayed at. I gave a higher star rating because it is not fair to ding this house. But, I will put my issues here in this narrative in hopes it will help others. Communication with the rental company was sparse. When I would send in a question, it was returned with a short yes or no rather than an explanation. For example, when we were trying to decide about rescheduling, I sent in something like "I realize it is too late to cancel without losing our deposit, but can i reschedule" and I got back "yes" - so then I had to reply back asking how to go about that, how to find properties by this rental company, did it have to be the same house, etc. Because of availability, we ended up with a different house, but they said they couldn't switch it in the reservation system so that made me nervous the whole time. The day of arrival, I never got the entry information and had to call the office several times before it was sent to me. Upon arrival, the house number was not correct - we were not entirely sure we were at the right place except that you couldn't go any further (house is at a dead end). the Wi-fi info they gave me was different than what was in the house instruction notebook and neither was correct. I had specifically chosen a house with solid wifi becaue I had to work some during the week. After a couple of calls to the office, I finally just went to the router and pulled the password from there. The house was not as clean as I would have liked, the main traffic areas were okay, but there was a lot of dust etc. around the fireplace, under chairs, etc. and there was a roach in the master shower. The house itself is beautiful and the view is spectacular, but they did not state it is a 30 minute plus drive up the mountain to get there - the description read minutes from...it was enough of a trek that it dramatically changed our plans for the week where we went and got groceries and stayed "home" whereas we had intended to do more things. You cannot just run out for a quick bite to eat or to grab breakfast as we are accustomed to. I would absolutely love to stay at this property again, but i would be better prepared next time and would prefer not to use this same rental company.