2/10 Terrible
Ali N.
27 Aug 2025
Disliked: Cleanliness, communication, listing accuracy
This was the worst stay I've ever had at a rental property. The apartment had been smoked in heavily in spite of being listed under accessibility as non smoking. Even though I have a severe respiratory problem, the managers and VRBO both refused to relocate me and my family -- two of whom have asthma. I repeatedly reached out, and the managers only responded by bringing a can of deoderizing spray while I was out for the day. They entered without my permission, did not notify that they had entered until I repeated my concerns days later, and they took a photo that included our personal belongings. The management company wrote to me that the beds were 180cm x 200cm. They were much smaller. I reached out to VRBO repeatedly about my concerns, and they told me that an agent was looking into it and that I couldn't speak with any more agents. They did nothing. I stayed here for two weeks, and both VRBO and the management company provided me with the worst, most unethical customer service I have ever had. Additionally, the shower was filthy with a clogged drain and broken shelf, the bathroom spelled of urine, there were no utensils for cooking and most of the sparse dish ware was broken and chipped.
Ali N.
Stayed 15 nights in Aug 2025
