The house itself is great: plenty of space for our family of 5, tastefully decorated, clean, and in a quiet neighborhood, comfortable beds, air conditioners, well stocked bathrooms and kitchen. The beach near the neighborhood was amazing. Golf cart was perfect.
But, our stay was difficult because the amenities promised were not available. Yashira assured me that renting this house included access to the Hyatt resort amenities. After arriving and having trouble getting through the guards at the Hyatt resort gate, I contacted Michael for help. He assured me that we were on the list. The next four days were just as difficult. No security guard or manager could verify that we were on the list. On the 5th day we were kicked out.
We decide to try the neighborhood pool. Also not allowed there. The HOA of this neighborhood doesn’t allow short term rentals & the only way to use the pool there is if the owner is present.
If you’re looking for a quiet house near the grand reserve golf course, this is a great option. If you’re looking for a house to stay at with a pool, this isn’t it. From what we experienced, this house has no connection/membership/access to the Hyatt resort up the road.