This property is located very close to the water, about 10 feet in fact, so the soothing sound of the ocean is ever present. This made for spectacular sunrises and moon rises. It’s an exceptional location. Once we were settled, the stay was great. However, the beginning of the stay was marred by the lack of cleaning beforehand.
We arrived a little early from the appointed check in time, and asked the owner if it was ok to check in early. He agreed. The lock however, was set to not open until 3:00 pm. He texted us a new code so we could enter. We entered the house, and to our surprise, we saw piles of trash and recycling in plastic bags piled everywhere, rooms with cereal on the floor, and bedrooms a mess. Obviously, the cleaning crew hadn’t yet arrived. We called the owner, who responded quickly. He apologized and said he would look into the situation.
We left the property until about 4:30p.m. When we returned, the house was still not cleaned. We contacted the owner again and they apologized again. After waiting another hour or so, we decided to stay at another property for the first night since we were not sure when the house would be cleaned. We requested the owner refund us one night of fees, which he did. The following morning we were able to return and stay in the property for the remainder of our trip. The owner informed us the cleaning crew finished cleaning the property by 8:30pm the night before. We could not verify this, since we had decided by that time to stay at another location. The refund went through successfully.