Unique Seattle Gem: 5BR + 3.5BA w/ lake & mountain views, AC, close to transit

Thank you for being such wonderful guests, NormaJean, and we look forward to hosting you all again in the future! Emily

Thank you for being such a lovely guest Lyle! You left the home in impeccable shape and your communication was above and beyond. We wish every guest was as great as your group! We look forward to hosting you again soon in the future... Emily @ StayLux

Thank you for being such lovely guests, Rachel - and for having such great communication! We hope you had a memorable trip to/in Seattle and we look forward to hosting you again in the future! Emily

Hi Jason, I want to start off by apologizing that your stay was anything but 5 stars; our guests satisfaction is of upmost importance to us! We are still a bit confused on what exactly you were smelling during your stay. We had guests right before you, and guests right after you...both of which have shared their 5-star reviews and experiences on our listing, with no mention of a "moth ball smell" or anything of the sort. This home is managed to a high-standard and we make every effort to ensure the property is clean and appropriately 'guest ready'. As I shared with you, we personally do inspections before and after each guest stay (aside from our cleaners who also perform services and an inspection) so any unusual smells or situations would typically be noticed and addressed ASAP. In this case, it appears no-one else picked up on the smells you have mentioned. I apologize this was your experience and that we were unable to remedy it to your satisfaction. Thank you for choosing our Lake Washington view home and we hope that you had a memorable trip to/in Seattle! Emily

Hi Laura, Thank you for choosing our Lake Washington home, although I am bummed to see this negative review. We work VERY HARD to ensure our guests have the BEST experience while visiting Seattle and it’s unfortunate that it sounds like that wasn’t the case for you and your group. As far as the air conditioning, you booked the home knowing it did not have air conditioning. With no air conditioning, it’s very normal to expect the home to be the same or similar temperature as the outdoors. You came during our summer months, so temperatures are going to be the warmest then (it was *83 degrees during your stay, as you mentioned). We did/do provide fans in all bedrooms (plus a few extras). Our architecturally detailed home consists of A LOT of windows! And yes, not all of those open, purposefully and by design. But for all the windows and doors that do (at least 2 dozen; all bedrooms, common areas, restrooms and the kitchen/dining area all have large opening windows and 3 different sets of sliding glass doors); they all have screens and appropriate window coverings. You complained about the amount of stairs (for your guest with difficulty walking) but again, the amount of stairs we have in our 3 level home are conveyed in the listing description, in the listing photos and within the booking process (house rules). I am not sure how you could have missed or ignored that; but I know it isn’t fair you blame us for that since you never did even mention it until after your stay. I ultimately feel bad for the person you brought with difficulty walking and that you did not do your due diligence in ensuring the home you rented was adequate for their limited abilities. I highly recognize that 3 levels of home/stairs isn’t reasonable in this situation and likely provided much difficulty for that guest. Lastly, the “moth ball smell” is quite the fabrication! Clearly, you saw a/the review from a few months back and ran with it. Turns out, we did discover the source of that smell following those guests checking out and it was remedied immediately (this was back in June). Since that booking, and since yours, we’ve had several rentals in-between…and all of them have shared with us and left nothing but 5 star reviews, further indicating it was an isolated incident from 2 months ago. It’s unfortunate you chose to turn to blatant dishonesty to attempt to slander us in unnecessary ways because of your lack of due diligence in booking an appropriate rental to accommodate all your groups needs and requests. Having been in this business for many years and hosting thousands of guests amongst a half-dozen of our properties, along with maintaining a Premiere Host status here on VRBO and a Super Host status on ‘the other big rental platform’ for 5+ years (meaning we take hosting guests VERY seriously); we have no other choice than to chalk this up as a “guest that we can’t satisfy no matter how hard we try/work”. Your demeanor and erroneous review actually say more about YOU and who you are (or lack there-of); rather than really having anything to do with us or our home/rental. It takes a certain type of person to create a false narrative after the fact, and to publicly share it with negative intentions. We wish you the best of luck and if anything, hopefully this can be a lesson for you to take your guests and their needs and wishes into consideration when booking a home for future travels!