We arrived to find a dirty home, garbage strewn across yard, beds not made and an empty toilet paper roll & empty hand soap in bathroom. The host sent a cleaner that night for 2 hours and we had to uber to get tp and soap.
The next day we found:
- Dishes & silverware in cabinets had food crusted on them & lipstick stains on cups
- Spoiled, expired food in the cabinets
- Crumbs, stains & dead bugs in drawers & cabinets
- Refrigerator with a puddle of water on top shelf
- Broken cabinets and toilet disconnected from wall
- Rugs smelled like wet dog
- No vacuum cleaner for a 3 week stay
- No lids on garbage bins outside so animals get in and it smells
- Mold & old grounds in coffee maker
- Large sharp s'mores skewers all over yard
- A layer of grease & dust on surfaces – light bulbs, switches, door handles, frames, floor boards, blinds, ceiling fans etc.
Other issues:
- House manager dismissive & irritated by our requests.
- A cleaner came 6 hrs our 2nd day to deep clean.
- Repair men came during stay.
- Host sent toilet paper & hand soap days later and said it was not included as an amenity. (Zero hospitality)
- House on loud street & busy intersection across from fire station
- Large window in shower with no covering so people can see in while you're showering.
- Host refused reimbursement for tp and soap or for the 8+ hours we managed cleaners & repair men.
- No phone # to contact host.
- Host never called us despite 6 requests over the course of our 3 week stay.