6/10 Okay
Betsy R.
30 Aug 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Ladies Trip
The property was clean and the location was great. The problems that we experienced was with all of the bugs inside the condo. The first problem was ants in the kitchen when I arrived. There was bug spray in the cabinet so that was solved. I notified the owner of this problem my first night. During my 3 night stay the bug problem begin with a tick on the bedroom wall, then a spider on my pillow, a water bug on the floor, and the most upsetting to me was the lizard in the shower. I notified the owner the last night of my stay about the problems with all the bugs. The owner apologized and stated that the bug problem wasn't normal, but didn't offer to compensate me for my inconvenience in any way, so I asked him by text and he basically said there was nothing he could do. I feel this wasn't good customer service. No one should have this many problems with bugs in their living space while trying to enjoy themselves on vacation.
Betsy R.
Stayed 3 nights in Aug 2023