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6/10 Okay
Jon R.
16 Jan 2023
Actually More Like 3+1/2 Stars, But . . .
Great location right on Big Glen Lake. Plenty of room for 3 adults. The upstairs area is well done with multiple skylights, ceiling beams, plenty of open space.
But we experienced the following problems:
• The email with our access code sent to us the morning of our scheduled arrival provided an incorrect code, so that we could not open the locked key box. We were able to obtain the correct code by calling Vacasa's 800 number; staff there contacted local Vacasa staff who quickly reached out to us with the correct code. The problem was solved quickly and professionally. But it did provide a hassle after a six-hour drive. And could all renters solve this problem for themselves?
• The ice-maker in the refrigerator was not working; this is a common problem in rentals. We reported it to Vacasa, but did not stress that it was a big problem.
We solved it with a bag of ice and by buying two ice cube trays.
• The dishwasher was difficult to get to work; it didn't respond to entered commands without repeated tries or waiting a while between tries. Likely a control panel issue. We did get the dishwasher to work as needed and Vacasa indicated that a discount would be applied to my credit card as a result of this problem.
• There was not sufficient hot water in the downstairs west bathroom closest to the living room (but sufficient hot water in the upstairs bathroom and the first floor east bathroom).
• We had mice in the house twice during the week; both times we were able to capture them and release them outside.
We had an enjoyable eight-day stay. The house is nice and the location is great. Mice are inevitable in a wooded area. But the problems with the ice-maker, dishwasher, and insufficient hot water in the one bathroom need to be addressed by someone, either the owners or Vacasa, because this is not a cheap rental.
