Pet friendly Skaneateles country home one mile from downtown!!

Thank you for taking the time to leave a review of the property. We truly value guest feedback and rely on it to continually improve. We do wish we had been given the opportunity to address the concerns you mentioned during your stay. Unfortunately, we didn’t receive your message until six days after your departure. Prior to your arrival, we sent you detailed instructions that included emergency and maintenance contact numbers. These are also clearly listed in the binder at the house, which encourages guests to reach out at any time so we can promptly resolve any issues and enhance your stay. At check-in, you indicated that everything was in good order. We understand that your group included senior guests, and we always strive to be accommodating. However, we want to clarify that the property is not advertised as offering main-floor living or being handicap-accessible. Features such as grab bars or shower seats are not included in our listing. Additionally, photos on the listing clearly show a step up from the side entrance and living room into the kitchen. As mentioned in our earlier communication, we would have been more than happy to send our maintenance team during your stay to address concerns such as the bathroom door, providing a liquid measuring cup, replacing batteries for the sound bar, or placing reflectors at the end of the driveway for better visibility at night. Lastly, the refrigerator is brand new and was installed in July. We're unclear about the comment regarding the fridge/freezer doors needing to be reversed, but we would have gladly looked into it had we been notified. We appreciate your feedback and hope this helps clarify things.

Dear Carl, We do greatly apologize for the inconveniences suffered during the time you did not have any air conditioning. We did call an AC repairman and we did have the unit back up and running within about 4 hours. As a precautionary measure we did upgrade you and move you to another property. You stated that you preferred to stay in the upgraded property for as long as you could before going back to the original property. We were able to accommodate you for two full nights at the upgraded property even though the AC was fixed the same day that it broke down.

Thank you for the wonderful, detailed review MaryBeth! We're so glad you enjoyed your property and were able to make great memories with your family. We would love to host you again if you plan to visit!

Thank you for your review. I would like to mention that your review is a bit confusing. You stated that the property was very clean, everything was in working order, it’s a mile from town, there is a fenced in backyard and the beds are comfortable and yet you rate us a disappointing three stars. We checked in with you multiple times during your stay and received no feedback at all except that everything was great. We certainly feel bad about the fact that you stubbed your toe. I would like to point out that it is a sunken in living/room dining room like many properties have. The stairs are self explanatory and the home has adequate lighting showcasing these stairs. You indicated that there was no welcome basket upon arrival. We do have 18 properties that we own and manage and we send you out an email thirty days prior to your arrival highlighting what we don’t provide which are minimal items. We highlight those items within your packing instructions which you did admit to reviewing prior to your arrival. While we don’t provide k-cups, what we DO provide are all sheets, linens, dish and laundry soap, dishwasher pods, paper towels, napkins, tissues and hand soap dispensers for all bathrooms. Again, all of the packing instructions are sent out 30 days prior to your arrival and everything is carefully highlighted for the convenience of the guest. We do politely ask if there is another way that make up can be removed aside from utilizing our white towels because make up does tend to stain. As far as the price of the property is concerned, we haven’t raised the prices of our properties in years. Much of our competition charges more money for their properties for SU weekend and we have always kept our properties at the same rate and have never charged more. We take great pride in all of our properties and we would like future guests to know that your comfort and satisfaction are our number one priority. We have a full staff of house cleaners and a maintenance team that is accessible 7 days a week. While we can’t please everyone, we do our best to offer the very best properties for the very best price.