2/10 Terrible
Ken R.
3 Feb 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Not a good VRBO experience.
Immediately apparent; property was not as described. The landscaping was overgrown, broken window screen, hole in the front door, doorjamb shattered by forced entry, broken garage door and more. Unfortunately we rent for a full 3 weeks; money paid in full. The place was only "ok" clean, yet house smell strongly of old cigarette smoke. Garage laundry area was dirty. Furniture clearly yard sale finds and discards; soiled, broken, worn or torn. Leather couch torn and dirty. Shower curtain holes torn; curtain was dirty, mold on shower ceiling, kitchen sink smelled badly of mold. Concern: host would think we caused the some of the damage; none of this disclosed in the description or by email. VRBO said to contact host to resolve problems; problems could not be resolved during our stay. Photos taken, texted and emailed to host to verify it was pre existing damage.
When stated it should been have been disclosed in the description, Bart, the host became defensive stating he knew exactly what was wrong with the house, followed by “if you don’t like it, pack up and leave. MOST people like the place” and “go find yourself a place for more money”. Threatened by saying all he had to do was call VRBO, tell them he was having problems with us and they would have us removed that night. He never spoke of compensation in anyway or asked how he could correct the situation. I would not recommend this host or the house to anyone, NOT AS DESCRIBED IN LISTING, rude host. Photos on file.
Ken R.
Stayed 19 nights in Jan 2024
