6/10 Okay
Steve S., Frisco, United States
30 July 2023
Liked: Check-in, communication
Disliked: Listing accuracy
Great pool, 2 living spaces, ad location was misleading & only had safe, operable golf cart 2.5 days
The pool is great, the house has 2 living spaces & a separate ice maker downstairs which should be advertised as a nice amenity. The house comes with 2 beach chairs & a boogie board, has a nice setup & has been remodeled. Some parts of the home had not been cleaned prior to our arrival.
The property manager Ray was professional & fairly quick to communicate. Overall we had a good time but were disappointed by a few issues that the property management company didn’t offer to compensate us for. I will only list the top 2.
The property location was a major selling point which was why we stayed here. The house in the VRBO ad showed the property was South of 30A, with only one street between it & the beach. Turns out the house is actually North of 30A & is 4 streets away from the beach. After a couple of back & forths with the property management company I sent a screenshot of the map from their ad & they acknowledged the mistake.
The inclusion of a golf cart was the 2nd major selling point, but it had alignment problems that made it unsafe to drive (almost took us into oncoming traffic), had no mirrors, had electrical problems (head lights sporadically worked & eventually the battery died), and it had no rear passenger safety rail. Despite bringing this to the attention of the property management company we didn’t get a replacement until midday of our 5th of 7 day stay.
They should have compensated us for their misleading ad & failure to provide operable golf cart.
Steve S.
Stayed 7 nights in Jul 2023
