Gone Coastal - Your fun filled escape with private patio!

Hey, Cecilia! Thanks so much for the 5-star review. We're so happy you enjoyed the clean space and location of the condo. We'd love to welcome you back anytime!

Cliff, It was a pleasure having you as our guest. We are so glad you had a great stay! We know you had a later arrival and requested the sofa bed be made and we were happy to accommodate your request. It's always nice to get your vacation off on the right note. We hope to see you again as our guest in the future. Please remember to ask for our returning guest discount. Best Regards, Tami and the BTVR Team

Thank you so much for your 5 Star Review Abigail! We thoroughly enjoyed the opportunity to host you and your family! We hope to host you on your next trip to our island! Thanks again for choosing Beach Time! :) April and the BTVR Team

We're delighted that you found the unit to your liking, Eric. We'd love to host you again!

Thank you so much Tanna for your 5 Star Review! We are so happy to hear your stay at Gone Coastal was a success for your special occasion! We hope that you'll choose Beach Time again when booking your next stay! April and the BTVR Team

Melisa, thank you so very much for your 5 Star Review! We thoroughly enjoyed the opportunity to host you! We hope that you all come back and stay with us on your next island visit! Thanks again for choosing Beach Time! April and the BTVR Team

Thank you so very much Courtni! We truly appreciated the opportunity to host your family for your Summer 2023 Stay! We are so glad to hear it was a 5 Star Success! We hope to have you all back on Beach Time with us when planning your next Galveston Island getaway! Blessings and take care until next time Courtni! April and the Beach Time Team

Hi Taryn, we wanted to first thank you for being our guests and wished that your stay regarding the internet connection went far better than the issues you experienced. Internet connection has never been an issue here at Gone Coastal. We sent our maintenance technicians out several times to try to help during your time with us. One instance, our technician was at the condo for over an hour and stated wires had been completely moved around, leaving the orbi system completely disconnected which impacted the overall connection. The owners are now staying at the property , attempting to get connection back up and running. We try to relay to our guests not to move wires around, but we can't help what happens when guests arrive and start setting up. We are truly apologetic and understanding that you needed to work on vacation, and we give our best efforts to ensure our guests are provided with all listed amenities. However, we do not provide refunds for internet outages. Although we understand that answer was not exactly what any guest would like to hear , outages and disconnections do occur. We give our best efforts to respond quickly to guests who report an issue, but if the connection was never stabilized again after wires were moved around , we simple can't provide a refund for these types of instances. Internet connection was working during inspection and upon arrival and we gave our best efforts to meet your needs on vacation. After relaying to you all we could not provide refund for internet outages, we sincerely understand another phone call discussion was perhaps desired, however, we had already relayed all information to you and also provided you a respond in written form as well. We hope to earn your trust back with us and give us another shot at earning your 5 Star Review. It's disappointing an internet disconnection can knock our rating down to a 2 Star, when all else was well with your stay, but we understand the age we are living in and again are working with the owners to properly connect internet to prevent this from happening to future renters. Thank you Taryn. April and the BTVR Team

Sharon, I'm very sorry to see your review as we worked diligently to resolve your problems. Unfortunately, it was out of our hands that due to heavy rains the unit had rain damage on one wall and a small portion of the ceiling. We notified you as soon as the storm had passed and our inspectors made us aware. We offered to refund your money or move you. At the time, after much back and forth, you decided not to do either in a joint decision made with your daughter. She even stated the smell was not something she noticed when you arrived, nor did our inspectors. We did offer to move you to a comparable 2 bedroom unit in the Maravilla. Unfortunately, many units do not have laundry within the unit, however, there was easily accessible laundry facilities on each level. The money for parking and pool tags is an HOA fee and not our fee so we have no way to waive that fee. We did credit you the $300 WE OFFERED on the very first phone call we made to you if you wanted to still come to this unit. At the time you told us you wanted to think about it and then later decided to come and we still made good on the $300+ credit. The bugs you mentioned were a couple of palmetto bugs which are common anywhere in Texas. The unit has regular pest control and other bugs were not a problem nor have they been a problem for other guests. We are sorry we were not able to make you happy even though we went above and beyond the normal concessions most rental companies would have made. I don't believe there is anything Beach Time could have done that would have changed the outcome of your review as you were upset from the time we placed the first phone call to you even though we (including the owner) tried our best to make this right for you repeatedly by offering discounts or to relocate you.

Hi Sarah, we're glad you and your kids enjoyed the little extra we added to the house. We do provide a toilet paper/paper towels starter pack for guests. We're so sorry it wasn't available upon arrival, and we're sad we missed the opportunity to make it right. Rest assured, your feedback was shared with our housekeeping team to improve the guest experience. We'd love to host you again anytime!