After careful consideration, I feel it is right to give you my honest feedback of the stay I had. First impression of the property was that I would feel safe in this neighborhood and maintenance workers and staff were so sweet and helpful. We ran in to both positive and negative things about the room itself.
As residents of the south shore, it took us two hours to get to Bali Hai Villas so when my parents arrived to check in the room first, the room was not ready yet and only became available at 5:30 PM. The concierge Rayden was kind enough to give us a late check out of 11:30 AM instead of 10 AM. With a late check in, it seemed like our room was not even cleaned from what we smelled and felt.
The floors & showers were gritty with dirt, some of the silver ware and mugs had tidbits of food stuck on it & one of the bedrooms smelled like sewage. If I am getting charged cleaning fees, then I expect what I pay for to be decently sanitary & not an extra job for us to do while we are paying the service especially during vacation & on my dads birthday.
As we checked out yesterday, my Mom & I left sick and congested & really think it had to do with the air we were breathing because of the lack of cleaning, not to mention, we have asthma. I would like to request a refund for any and all fees I had to pay due to the lack of cleaning even though we had to wait for the room to be “complete & cleaned” & not to mention, leaving the resort sick & congested.