Paradise by the Camelback Lights: Ski-on/ski-off, pool/ping-pong table

Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic stay with us.

We sincerely apologize for your recent stay not meeting expectations. Rest assured, we prioritize cleanliness and guest satisfaction. Our cleaning team meticulously clean and sanitizes the property before each guest's arrival and provides photos of the units post-cleaning. Netflix and HBO are available, though an account is required for access.

We’re sorry to hear you were dissatisfied with your recent stay. Cleanliness and guest satisfaction are very important to us, and our dedicated cleaning team works hard to ensure every area is thoroughly sanitized. We did not receive any communication about the issues you encountered until after your departure. For your convenience, additional trash bags are provided in the garbage bin beneath the one in use (a total of three bags). To prevent stains on the hardwood floors, we kindly ask that snow boots be removed before entering the living area. Please note, the dishwasher will only function if the oven door is fully closed. The kitchen is equipped with enough bowls and dishes to accommodate up to 10 guests. Lastly, the slopes are just 0.5 miles from the house, and snow removal is managed by the community maintenance team.

The guests had no concerns during their stay and even shared that they thoroughly enjoyed their time at the property. Our home is meticulously cleaned and disinfected before each guest's arrival. To enhance safety, rugs are placed to prevent slipping on the tile floor and are replaced monthly. The kitchen is fully stocked with essential cooking tools, which are regularly refreshed. We provide towels for all guests, accommodating up to 10 people, and supply three rolls of toilet paper per bathroom. Unfortunately, this review appears to be in retaliation for my decision not to provide a partial refund on short notice. I am committed to maintaining a clean, comfortable, and well-kept space for all guests and strive to address any concerns promptly, often on the same day.

We deeply regret any dissatisfaction during your recent stay. Maintaining cleanliness and ensuring guest satisfaction are our utmost priorities, with our dedicated cleaning team working tirelessly to provide a thoroughly sanitized space. It's important to note that our glassware is ceramic, not plastic, and the fireplace screen is built-in, not separate and regularly checked for safety. While some pool cues may not be new, we've recently acquired additional cues and ping pong equipment. We aim for accurate representation in our property photos and value your feedback, even though none was provided during your stay.

We are sorry to hear that your stay did not meet your expectations. We would like to clarify a few points regarding the concerns mentioned. The home was properly cleaned and disinfected prior to your arrival, following our standard preparation process for every guest. We take cleanliness very seriously and wish we had been informed during your stay if anything did not meet your expectations, as we would have gladly addressed it right away. The temperature in the home is regulated by thermostats located on each floor, allowing guests to adjust settings for comfort during their stay. We wish we had been notified during your visit so we could have helped troubleshoot any temperature concerns immediately. Regarding the pool table, it is still available at the property and is located within the convertible dining table. It has not been removed from the home. We also want to note that after your departure, we discovered damage to the leather bench, including a hole that was not present prior to your stay. We value guest feedback and continuously work to maintain and improve the property experience for all guests.