2/10 Terrible
summer c.
30 Apr 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Worst experience of a home rental we’ve had
Our family drives through the gate which the host had given us a code for. The code is of no use because there is no keypad to enter the code, and the gate had not worked in a long time. Like the gate, the garage has no key pad like listed. The garage is unlocked, dirty and messy. Walk up to door, the door handle comes off in my hand. Walk inside, musty, nasty smell greets us. The house was not cleaned since the previous guests!! Trashes are full, the kitchen and bathroom are nasty & not clean, the bedding and wet towels are piled up in various rooms. I try to message the host several times, but the ENTIRE week he doesn’t respond! I call the host number on file with VRBO, and it’s out of service! I sent my oldest to BUY cleaning supplies, and I stayed up way into the night washing bedding and towels to get 5 beds ready for my kids and myself. The west unit ac didn’t work at all; it said “error and no power” so instead of using the entire house liked planned, we used half of it. We were there 5 days, and the owner/ host never got in touch with me, when previously when I had 2 questions prior to booking, he replied within the hour. And on top of that we paid a $300 cleaning fee for me and my kids to clean the entire house. Many more things I could add and pics, but you get the gist! We have rented NUMEROUS houses, and this experience was by far the worst!
summer c.
Stayed 4 nights in Apr 2024
