6/10 Okay
Victoria R.
10 Apr 2024
Liked: Check-in, location
Disliked: Communication
Lack of Care & Security
Only giving 3 Stars because We had a major issue with security at this place and the lack of care regarding our personal property. The owner met us when we arrived, & all seemed fine. Nice area & It is attached to front of his main house and had an automatic coded lock on the door. We were gone overnight to Maui during our stay, and when we were leaving for the airport early in the AM, the door lock STOPPED WORKING! We were leaving most of our belongings at our rental… so this was a real issue! I texted/voicemail the owner alerting him to the issue cause we had to make our flight. We received a text that AM from the owner telling us he would check it- so we felt relieved knowing it would be fixed. We got back very late next night~ and our front door was UNLOCKED & STILL NOT WORKING! Just ridiculous! Fortunately all our items were still there- but this was not acceptable! Next morning, we had to take ALL our valuables with us - because we could not leave them in an unlocked place- what a pain!! I texted owner AGAIN….and later that afternoon he texted back saying he had FORGOT! Really? He said it needed new batteries- a 5 min job! Not Cool! Otherwise- rental & area was fine except coffee maker, etc were very worn/dirty looking & kids in main house were banging ball on our wall until 10pm one night! Not best experience for the $$$ price! Will stay at another rental or hotel next time!
Victoria R.
Stayed 5 nights in Feb 2024
