6/10 Okay
Giovana H.
10 Apr 2024
Liked: Check-in, communication, listing accuracy
Disliked: Cleanliness
Would have been five stars if it were clean
We rented this home with a family for a soccer tournament at Grand Park and our children's birthdays. A work commitment required our family to arrive a day early. I contacted the property manager for availability. He was prompt in replying and accommodated my request which was helpful. We arrived late Thursday (10:30 pm). Upon arrival, the house was just as advertised. It's very cute and the updates particularly to the kitchen and bathrooms were well done. Unfortunately, the house had not been properly cleaned. There were visible hairballs on the floor in the kitchen, long black hairs were found in all of the bedding. The bathrooms rugs were supposed to be white but were grey from dirt and other spots. The floors had not been swept and a fake fingernail was on the shelf in the master bedroom. I had to vacuum all the floors, rewash all of the bedding and the bathroom rugs. It was a huge disappointment. The property manager apologized and refunded the nominal cleaning fee right away. We were gone during the day due to soccer. We did turn the oven on one morning to cook birthday cinnamon rolls. It started streaming smoke and when I opened the door I found two old pizza boxes in flames. The fire alarm went off waking everyone. It was loud and wouldn't turn off because of the smoke. The oven hood had not been installed. I hoped the manager would make it right by refunding at least one night of our stay but he did not. He thought firing his cleaning crew was sufficient. Seriously?
Giovana H.
Stayed 2 nights in Feb 2024
