2/10 Terrible
Katelynn D.
6 Nov 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Nightmare on Sherbourne
If I could give this a zero, I would. Upon entering the property, we inspected everything usually do when staying in a new place. Immediately I found several hairs on the pillows and in the bed, turn down the sheets and found mysterious stain, checked out the bathroom, in the shower door did not work, however a good amount of filth and pubic hair were left behind, so obviously someone used it before. We took our shoes off when first getting there, and after walking through the home for just a few minutes, our feet were absolutely black (they were clean prior). There were sever mysterious glazed over stick spots on the floors. Stains were also on both futons in the living room, of which no linens were provided. I messaged a few times before our trip, and never received a response. Also, when I called upon arriving to report the horrendous conditions, I was hung up on. My husband finally got a hold of someone, and he was told we would receive a refund. We did not. And I was sent a message saying the property was clesn and we would receive no refund. We had to scramble last minute to find lodging, and incurred several unexpected expenses. Very dirty, very unprofessional, very sketchy. RUN. Honestly, just stay at Leowes Hollywood or Mariot airport. 100times better.
Katelynn D.
Stayed 3 nights in Nov 2023
