We stayed at Paradise Haven in Palmas del Mar Resort two years ago and had such a wonderful experience that we chose to book it again. Unfortunately, this visit was a major disappointment.When we arrived, the house was noticeably dirty and poorly maintained. I spent nearly five hours cleaning the countertops, cabinets, appliances, and washing dishes that were covered in grease. Some of the appliances contained mold and black grime, which was very concerning.The metal doors throughout the house were extremely loud. Anyone waking up early would inevitably disturb everyone else who was still sleeping.The pool was also dirty, with sand, debris, and even a dead frog in it. Although management stated that the cleaning crew had serviced the pool before our arrival, it was clearly not clean. The lanai roof was covered with mildew or mold, likely because it has not been properly sealed or maintained.To make matters worse, there were no bath towels in the house when we checked in. We contacted management, and they told us they would bring towels the following day. Waiting an entire day for something as basic as towels was not acceptable, so we went to Walmart and purchased our own. To management's credit, they promptly reimbursed us for the towels and later delivered towels and bed linens. Unfortunately, some of the linens also appeared dirty.The home is clearly showing its age, but the bigger issue is the lack of upkeep.