New Listing: Hacienda Pinilla - Amazing Place for Friends and Family to Get-Away

Thank you Laura! Looking forward to your next visit!

Thank you Jocelyn - looking forward to your next visit

Thank you Shari! Glad you enjoyed your stay. Until next time!

How and why this review was made is a total mystery and surprise to us. We have a full service team and we always follow up with our guests after the check-in to see if everything is alright. Adriana did this with this guest and no issues were stated. This guest never took this opportunity to communicate anything was wrong to us. His only communication to us was to ask about how to take out the trash, the cleaning schedule and if he could have an early check-in, which we accommodated. It seems odd that all of these issues existed and none were reported. We have maintenance people at the ready 7 days a week for problems like a faulty stove or an ice dispenser. The issues claimed were not reported and mysteriously did not exist when the next occupants checked in. We never heard of any of this until the review was posted. Additionally the home is well appointed and all items were purchased new recently. I can't imagine what was missing and it would have been nice to hear what specific items were lacking. If something was lacking we would have made sure to provide it. Finally his protest on price is interesting. This is a large 3 bedroom condominium with brand new furnishings just a few steps away from the JW Marriott where the nightly rate for 1 room exceeds what this guest was paying. There are many other properties for rent in this neighborhood and we think this home is one of the nicest and most competitively priced. We have a series of 5 star ratings from our other customers and we work hard to make that happen. I suppose it is true that you can't make everyone happy. I hope others reading this review will consider that it might not be a fair or even legitimate report on the home or our company.

Thank you for your review, Shaya! We are happy to hear you enjoyed your stay at Villa Olas and we would love to host you again, Pura Vida!

Thank you so much Yuki! We would love to host you soon again, Pura Vida

Thank you for your nice words, Liz! It was great to host you, we would love to have you back!!

Thank you Azfar, we are happy to hear you had an excellent experience and that you liked the condo and were happy with our service. Hope you can make it back soon to sunny Costa Rica and Villa Olas!

Thank Denis. We are happy to know you loved Costa Rica and Villa Olas. Pura Vida!

Hi Vince, Thank you for your great review of Villa Olas. We are proud to know you and your friends found this accommodation as the nicest unit you have stayed in. Even though there are other villas like this, Villa Olas has nice and updated appointments and decors. We are happy to know you felt comfortable and that you took advantage at some of the great facilities Hacienda Pinilla offers like the golf course, incredible surf spots and restaurants like the Beach Club and JW Marriott. Thank you for staying with us and we look forward to your next visit in 2019. :)

Hi Ilena, We appreciate so much all your great comments about Villa Olas. We work hard to offer well-appointed accommodations to our customers. We thank you for giving us the opportunity to offer you a pleasant and very enjoyable vacation and for recommending our services to others. All the best!

Hola Jorge, muchas gracias por sus comentarios. Nos encanta saber que pasó unas bonitas vacaciones al lado de su familia. Igualmente, nos llena de orgullo saber que recomienda nuestra empresa, Stay in Tamarindo y nuestras propiedades al 100% :-) Gracias por hospedarse con nosotros y esperamos tenerlos de vuelta muy pronto. Saludos!

Dear Patrick, We are happy to hear you had a great time and enjoyed the tours and activities in the area. It is true concierge services are super helpful to plan all the fun during your stay. Its so good to hear you found the Villa well equipped and could fulfill all of your needs. Regarding the bed, we've sent our carpenters over to review the structure and have made adjustments necessary to ensure it is supported and level so this will not be an issue in the future. The bed and the mattress are brand new and are of a very high-quality. Again, thank you for your feedback and comments, we try very hard to keep this place beautiful and well appointed. Thank you again for staying with us and hope you make it back sometime soon. Pura Vida!

Thank you so much for your detailed review. We are extremely happy to know you had an amazing time during your stay in Villa Olas, and that you and your family loved the Villa. Not to mention all the things to do and see in Hacienda Pinilla as the wildlife around the area and/or go for a surf session within minutes away from Villa Olas. We hope you can make this visit a tradition and hope you contact us next time you come to sunny Costa Rica!

Dear Brendan! We're thrilled to know everything went great with your trip! So happy to hear you and your family enjoyed the area and saw so many wildlife . It's also great that you have the chance to surf as much as you could in the many breaks in the area. Let us know when you are coming back to sunny Costa Rica as we will love to assist you again. Pura Vida!

Thank you Milena, we are so glad to hear you enjoyed the tranquility and the beauty of the area and also that Villa Olas was the perfect place to escape from the cold. We hope you plan on coming back ;-)

Thank you Keith for your review! It was our pleasure to assist you during your stay and to make you feel like home. Thank you for staying with us and hope to welcome you back soon!

Douglas, we are happy to know you and your family enjoyed Villa Olas. Let us know when you are ready to come back, we will be happy to assist you!

Thank you Eric. We are very pleased to read that you had such a good time in Villa Olas, It is true is a beautiful property, very open and spacious, not to mention how comfortable it is. Thank you for sharing your your experience with us and future guests. We hope to see you all back here in sunny Costa Rica soon!!

David - Thank you for taking the time and sharing your impressions with us and our future guests. We are so happy to hear how much you enjoyed the condo and found it not only beautiful, but also so comfortable for everyone. It is true the condo is in the perfect location, close to town and surrounded by nature. Thank you for staying with us and we look forward to welcoming you back for another round very soon!