6/10 Okay
Theresa K.
14 Apr 2025
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Very Unresponsive Host When Help Was Needed
Arrived late at 11 pm due to airline delays. Once arrived at cottage unable to get in with key pad.Code provided did not work. Tried calling host many times with number provided at time of reserving no answer.Text no response. After one hour of no return call decided to go look for a hotel at midnight. When leaving there was a number on a sign at front gate that was different then what was provided at time of reserving and called that number with no answer then about 5 minutes later property manager called back. Told him we couldn’t get in and he said he checked computer and he had to reset lock because it was off line and provided new pass code. Finally able to get into cottage. Host emailed back the next day and said “ I don’t know where you got that number you were calling”. The email was rude and unapologetic.Asked for a day refund and she said response was immediate within 5 minutes and would not refund any money. She sent snap shot of time I called showing 5 minute response. Did not show how many times I tried calling her number. Apparently another guess waited for 4 hours to get a response from her also.Emails were sent back and forth that were not pleasant from her trying to blame me for not having correct phone number to get a hold of her. Booking says no children and there was a child at pool. Host fee very high. No air conditioning, was fixed day before leaving. Cottage was nice, frustrating part was the host that had no hospitality or empathy for our situation.
Theresa K.
Stayed 5 nights in Apr 2025
