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4/10 Poor
Casey N.
4 Aug 2024
Disappointed
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The facility in general is lacking up keep. The pool out back as others described had a lot of leaves and we had to request that it was cleaned upon arrival. The tiles in the pool are missing and broken and by 5 yr old cut her foot. We stayed for 5 days and was only given 1 towel for each person. We requested they be changed out and was told they would be deliver with housekeeping at 930 am. They were also to fix TV in bedroom. We arrived back after a day of excursions to find no one ever arrived. When I called our "concierge" he saidnits normally extra. We would have paid but don't say you will be there and not show. Finally someone exchanged the beach towels which we had to use to bathe. The location is excellent and there is parking onsite. No beach access from hotel but just down the street, short walk. After check in we never saw our host Mateo and we front desk could not assist. Despite asking when we planned to depart he never showed for check out.
Casey N.
Stayed 4 nights in Jul 2024



































