Urban Escape Haven

Thank you so much for your lovely review! We are delighted you enjoyed our home and truly appreciate your kind words. It was a pleasure hosting you, and we would love to welcome you back whenever your travels bring you to Miami! Wishing you all the best! 🙏 Marcos & Francellies

Thank you so much for your kind words, this truly means a lot! We’re so glad you enjoyed your stay and that the patio was a highlight for you. You were a wonderful guest, and we would love to host you again anytime! Safe travels an all the best! Marcos & Francellies

Thank you so much for your kind words, we appreciate it! We are very happy to hear you enjoyed the comfort of the beds, the cleanliness, the backyard, and that everything from check-in to communication made your stay smooth and enjoyable time in our Casita! You were a fantastic guest, and we would be delighted to host you again anytime. We look forward to welcoming you back on your next visit to Miami !!!

Thank you so much for your kind review! We’re happy to hear you enjoyed our Casita and that our communication met your needs. It would be a pleasure to host you again on your next visit to Miami! Best regards, Marcos & Fancellies

Thank you so much for your kind review! We’re happy to hear the house had everything you needed and that you enjoyed your stay. We’d love to host you again anytime!

Thank you so much for your kind words! We’re truly happy to hear you found the property beautiful, quiet, and comfortable. It was a pleasure hosting you, and we are glad the check-in and communication felt smooth and easy. We truly appreciate the recommendation and would love to welcome you and family back anytime!

Thank you so much for your kind words! We’re really happy to hear you enjoyed the recent renovations and that the home was a good fit for your stay in Miami. It was a pleasure hosting you, and you’re always welcome back anytime and hope to see you again soon!

Thank you so much for your recommendation! We’re very happy to hear you enjoyed the location and your stay in Miami. It was a pleasure hosting you, and we’d love to welcome you back anytime!

Thank you so much! We’re glad you enjoyed the location and found the property just as advertised. It was a pleasure hosting you, and we’d love to welcome you back anytime you’re visiting Miami again!

Thank you so much for your kind and thoughtful review! We’re delighted to hear that you enjoyed the home, the beautiful backyard, and all the amenities, and that everything met your expectations. Just to share for future stays, the washer and dryer are available upon request for an additional service fee. We’re always happy to assist whenever possible. We truly appreciate your stay and your recommendation, and we’d love to welcome you back again soon!

Hi Joe, thank you for choosing our house during your stay in Miami. In order to improve our services could please let us know what we need to improve to be 10?

Thank you so much for your kind review! We’re truly happy to hear you had such a great visit to Miami and enjoyed our Casita, the neighborhood, and especially the back patio, it’s our favorite spots too for a quiet morning coffee. We are also happy the communication and check-in process felt smooth and easy. It was a pleasure hosting you and your family, and we would be delighted to welcome you back anytime you’re back in Miami!

Thank you so much for your beautiful review! We’re truly happy to hear you had such a great experience and enjoyed the home. It was our pleasure to accommodate the early check-in, and we’re glad everything exceeded your expectations. You were a wonderful guest, and we would absolutely love to host you again anytime you’re back in Miami!

Thank you Kimberly for your great review!! You and Mike are a great couple and for sure are always welcome to our casita!! Muchas gracias 😊

Hi Jose, Thank you for your feedback. We’re glad to hear that the property met your expectations. We’d like to clarify that we do not accept or manage packages on behalf of guests, and we strongly advise against sending deliveries to the home, as items left unattended at the front door are outside the host’s control. This is noted in our house guidelines to help avoid situations like this. We’re sorry to hear you felt communication did not meet your expectations. We strive to remain responsive and available through the platform and appreciate all feedback as we continue to improve the guest experience. Best regards, Marcos Regarding communication, we’re sorry to hear you felt it did not meet your expectations. We always strive to respond as promptly as possible and remain available through the VRBO platform for any questions or concerns during a stay. Thank you for the feedback, as it helps us continue improving. Best regards, Marcos

Our experience with Shawn was unpleasant. From the moment she inquired and asked if we would include a washer and dryer in the reservation, we were very kind and included the appliances at no extra cost because it was a long stay. Even so, she continued to ask aggressively and insisted that if not, she would not book. We kept explaining that they had been included, but she apparently didn't understand. Once in the house, she wrote that there were ants and cockroaches. When we saw the message, we quickly apologized because we had had technical problems with the application and hadn't been able to apologize because we had had technical problems with the application and didn’t see the message the day before, but she had our phone number because we had spoken about an emergency we had during check-in. Shawn was very aggressive in her response. We sent her evidence that we had done a pest control treatment in the house just before her check-in and that we do it every month. She got angry and continued with her aggressive way of responding. We apologized, offered to send the pest control company to the house that same day, and she didn't respond. The next day we asked again and she didn't respond. The following day she wrote again that she found another cockroach and that she could tolerate the ants but not the cockroaches and that she would leave that same day. She said this right when it was supposed to be her last night. She left the house at approximately 3:00 pm, in other words, she stayed for the last night. The housekeeper inspected the house and did not find any cockroaches or ants in any area of ​​the house; apparently, she took them all with her. Our beautiful casita is listed on 3 platforms and we are "Guest Favorites"; no one has ever complained about cockroaches, ants, or services in the pathetic way this guest did. In Miami, due to the climate and rain, our house has a beautiful patio with fruit trees, so it's normal to have insects. For this reason, we make sure the pest control is done monthly, and that's why we offered to go immediately to provide excellent service, as we do with all our guests, because we truly value them. Shawn's attitude was not friendly, nor did she give us the opportunity to fix the problem. Very unfortunate.

Thank you for choosing to stay with us. We truly appreciate your visit and hope everything was comfortable and enjoyable. We’d be happy to host you again anytime!

Hi Jayme, thank you for choosing our hire during your stay in Miami, could you please let us know what we need to be a 10 ? Best regards, Francellies