Verified review
6/10 Okay
Eva V.
11 July 2022
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Terrible Management Reponse
Towards the end of our stay, there was a power outage at night. It was very hot and humid and we had toddlers with us. This issue went on for a second night.
Food we had in the Fridge had to be tossed.
Alma was a terrible liar blaming it on area issues when all the neighbors lights were working. We had to call them non stop to finally speak to someone. When Jeff got back to use he told us where to find the keeps to the breaker panel. We flipped it and it kepts turning off after several minutes. We refused to turn it on again when we noticed that it was hot. 2 Seperate electricians went on two seperate days. the first one just sprayed something on the panel. But neither Jeff or Alma were there. The second day, my Husband stayed to talk to him and again Neither Alma or Jeff were there. After that they were able to fix it the following day.
Last time I spoke with Alma she is now stating a smaller amount than origianlly stated by Jeff via Text. Up to this day, they STILL havent refund us the money!
Alma keeps telling me in 48 hrs and then keeps blaming Vrbo. Her and Jeff are not professional and just want to get you off the phone.
Stayed 11 nights in Jun 2022