5 stars for the unit itself, 3.5 stars for the location, overall 4 stars combined. A bit pricey.
First, about the location+neighborhood:
+ The community is beautifully landscaped, pools are reasonably maintained, kids play areas were great.
+ Useful convenience store right outside the community, and lots of bigger grocery stores just 10 min drive away.
- Not really a "water park" as advertised, just a bunch of pools, but that was evident from looking at the pictures so I didn't go with sky-high expectations.
- It was quite the walk to the beach from my unit, and the beach was a really small, simple one - didn't stand out much - we only went there once. Other, more beautiful beaches around the island are definitely worth your time & energy.
- Not a great location for food/dining, except a bunch of roadside eateries. This works when you want to experience authentic local food, but not as your only option 3 times a day for the length of your stay. We ended up having to drive a lot just for food.
- Tour operators do not pickup from Loiza, so a car rental is an absolute must if you stay here.
+ Lots of opportunity to mix with locals, away from the bustle of the main touristy areas.
About the unit:
+ very spacious and bright unit, picturesque living area that was thoughtfully furnished; kids loved the bunk beds, adults loved the large laundry area and large kitchen.
+ provided in the unit were beach chairs, beach balls, a large bag to use for day trips, stand to drip dry clothes
+ AC units worked well, hot water in the shower was lukewarm but sufficient, ice available in the refrigerator for drinks.
- no shampoo/conditioners provided in the baths
+ sufficient towels for both indoor and outdoor (beach) use
~ upstairs play area & private terrace was useful but the provided pool table was super old/rickety and just got in the way more than anything.
~ 2 TV's in the unit but no support for cast or anything modern; we ended up not using this much
+ kitchen stocked with useful cookware and serveware; including an ice cream scoop which the kids appreciated.
About the experience:
+ check-in/check-out was seamless
+ responsive point-of-contact available to chat/talk as needed
- additional mandatory fee of $10 per person for a wristband is TOO expensive; very unrealistic to expect your guests to wear the wristband at all times for multiple days. We chose not to wear them, and voila - nothing happened. Total waste of money.