Ocean/Marina View Free Golf Cart Free Kayaks Pickleball

Thank you for taking the time to share your feedback. We’ve recently upgraded to a keyless entry system to make your arrival more seamless—no more searching for a lockbox on the first floor among the others. Additionally, we’ve provided a comprehensive notebook in the unit, which includes all the essential information about Kawama Yacht Club as well as easy-to-follow instructions for operating the TVs.

Thank you for your kind review! We’re glad to hear that you found the property easy to locate and well-stocked for your cooking needs. We apologize for the inconvenience with the Pack n Play and high chair. The Pack n Play was previously stored in the owner's locked closet, but we’ve now moved it to the Master Bedroom guest closet for easy access. We hope this makes it more convenient for future stays. We also appreciate your feedback on the coffee table. We’ve added sliders under it to make it easier to move, especially when using the sleeper sofa. Regarding the thermostat, it sounds like it may have been set to heat mode, which can sometimes keep the temperature higher. There are four buttons on the Emerson thermostat: Fan: On or Auto System: Cool, Off, Heat Up and Down arrows for temperature control. We always try to provide detailed arrival information a few days before your stay, including contact numbers for myself and Angela if you need any assistance. If there’s ever anything that doesn’t seem right during your stay, please don’t hesitate to reach out—we would’ve loved the opportunity to address these issues and make your stay even more comfortable. Thanks again for your feedback, and we hope to host you again in the future!

Thank you for taking the time to write your review. We truly appreciate your feedback. Regarding the pillows on the couches, we have removed the shams as requested. We also want to address your concerns about communication. Our property manager responded promptly to your inquiries via text, and I have copies of the actual messages, which were respectful and not short in tone. It seems the issue you’re referring to may be related to the phone call regarding the golf cart. The golf cart was removed from your use due to safety concerns. Unfortunately, your sons were operating the golf cart recklessly, and there was a near-miss incident with both the Association Property Manager and a security guard. We take safety very seriously, which is why we had previously advised, in writing, that the golf cart could only be used by licensed adults, and that children should not operate it without an adult present. At check-in, you signed a waiver and provided driver's licenses for the golf cart, and you were reminded of these safety guidelines. Kawama Yacht Club security submitted an incident report, along with security camera footage, which is now on file with the Association Manager's office. When our property manager reached out to you, you mentioned that the golf cart keys and your sons had remained in the unit for the afternoon, despite the previous instructions. We value all of our guests and want to ensure that everyone has a safe and enjoyable stay.

Thank you for your review. We're glad to hear you found the unit clean, well-stocked, and enjoyed the exceptional balcony view. We're sorry to hear you had difficulty locating the linens for the sleeper sofa. If we had known during your stay, we would have been happy to direct you to them. Regarding the odor, South Florida is currently experiencing a seasonal influx of sargassum seaweed, which can occasionally create a temporary smell in coastal areas throughout the Florida Keys. Fortunately, this is a natural condition that changes with weather and tides. We also tested the TV remote after your departure and confirmed that it is working properly. Had you contacted us during your stay, we would have gladly walked you through the streaming system. Finally, our golf cart is regularly maintained, cleaned, and inspected to ensure it operates safely and reliably for our guests. We appreciate your feedback and are glad you had an overall good experience. We hope you'll consider staying with Ocean Sunrise Vacation Rentals again in the future.