TANASI LODGE - Weddings-Retreats-Family Getaways- Gatlinburg

Thanks so very much for choosing Tanasi Lodge for your Labor Day Holiday. I do hope you had a wonderful escape to the mountain top! We hope you will consider returning soon!! Best Regards, Cindy Britt, Owner of Tanasi Lodge

Thanks so very much for choosing Tanasi Lodge for your Federal holiday vacation. We would love to have you all make this an annual event and return next year!! Thanks again and we do hope to see you soon.

Thanks so very much for coming to our mountain top this year. The leaves this fall have been wonderful!! We would love to have you all return every year!! Thanks again for taking the time to write a response and review. We really appreciate it. Cindy Britt Owner, Tanasi Lodge

Thanks so very much for coming to Tanasi Lodge. We do hope you all made wonderful memories that will last a lifetime!!! We hope to see you again! Best Regards, Cindy Britt owner of Tanasi Lodge

Please see below this guest arrived a day early on Tuesday night in the middle of the night with no warning OR APPROVAL from the owner. Their vrbo reservation was for Thursday arrival. I graciously gave the guest a free night which was Wednesday night. Our policy is very strict with a 4pm arrival. I do have a vmail from the guest sent which says they "may arrive earlier than 4pm on Wednesday" never stating that they plan TO ARRIVE A DAY EARLIER WITH NO NOTICE! This is actually stealing a night. We have ring cameras on all doors so we did document their arrival time. I think the guest thought we would not know when they arrived. Her pet fee was not added on her vrbo reservation so she said she would pay me directly which she has failed to do. VRBO is listing the guest as failing to pay what is due which is the only action they are allowed. Never in 14 years of renting the Lodge have I had a guest fraudulently arrive a day earlier than agreed up. Please see below. NOTICE FROM VRBO Additional payment 1 overdue 10/04/2021, 10:00 AM Payment request sent no pet fee paid Payment request $100.00 Due 09/24/2021 10/04/2021, 10:00 AM Payment request sent guest arrived 1 day early Payment request $1,184.00 Due 09/24/2021 UNFORTUNATELY almost everything the guest wrote in the review is completely untrue. HUGE PROBLEM CAUSED BY DAY EARLY ARRIVAL * We had worked all week to locate a septic tank in the back corner of the driveway. The driveway was completely trenched out 15 ft deep. Our schedule was for the men to return to backfill the trench, repair the driveway and put down rock Wednesday morning. ALSO at 8am Wed. we had scheduled the Septic to be pumped. The downstairs toilets, tubs, sinks, etc were out of use and would have backed up if the guests had used them. I did call the guests Wed am at 7:30 to 8am frantically asking for cars to be moved so that all the work could be completed as scheduled. IF they had arrived at 4pm on Wednesday as was their correct arrival time, all this work would have been completed Wed morning! First, the guest knew exactly the extent of the use of our lodge for a handicapped person. All her statements in the review are false. I discussed in detail with the guest during the planning process. *They were able to get the wheel chair in the ground floor of the lodge. *They were able to get the chair in the bedroom by moving the extra twin bed up against the wall which they didn't put back. * They were able to put the wheelchair ramp up the back steps. * The landscaped area which has a tree did NOT impact their ramp * I have a couple who manage the Lodge who responded to all of the guests requests. The management couple have also documented that all the guests' statements are false. I live in Alabama so I do not manage the lodge onsite. The couple responded to all the requests made by the guest. *The tree which fell across the road was from a neighboring property. My manager went up and removed the tree immediately when he was notified. * I repeatedly asked the guest to provide a credit card for the extra charges. This was not provided *There is no extra verbiage in the rental policy doc other than the request for the credit card information to use in lieu of a damage deposit. She didn't have to sign it, just provide the credit card information for the extra charges! * There are rubber mats in EVERY bath to use to prevent slipping. * When jacuzzi tubs are not used for a while there may be some black specs come out. When asked, I always tell the guest to simply run a good bit of water, use the jets to clear them out. then drain and refill. My managers would have gladly told the guest this if she had asked. * Furniture is NOT worn out, in fact there is a new sectional on the ground floor (4 months old) with a temprapedic queen mattress. All other sofas are leather. All linens are new and washed after every visit per COVID guidelines. *Downstairs bar area does have 2 coffee pots, all coffee cups, glasses wine glasses and plates are provided. All plates are to the right of the sink. The guests' statement is completely false. *Parking issues and suggestions were all discussed with the guest during our many conversations during the trip planning process. I DO HOPE that since this guest is now listed as failure to pay the amount due for arrival a day early without owner approval and failure to pay the additional guest fee requested, that VRBO will have a note by their name for future rental. I am very sorry this all occurred, and we have never had a situation like this. As the owner, I work very carefully with every guest to make sure they have a wonderful visit and create great memories. I have no worries that this will happen again, as all guests we have had to date for 14 years have been very honest and accommodating. Cindy Britt, Owner of Tanasi Lodge