Orenda Catskill Retreat; Private Heated Pool, Hot Tub, Sauna, Skiing & Views

Thank you, Doug! We love hosting groups that bring positive and loving energy to the home, and your group did just that. We hope to host you again in the near future. You are always welcome at Orenda.

Unfortunately this renter was not understanding of the fact that we had a late snow season on the mountain where our house resides and there was no possible way to open the pool when there was still snow on the ground. More so, we have a pool company that will not open the pool until the frost has cleared for the season, and this didn't happen until the end of May. I, the owner, was never in direct contact with this renter, she dealt directly with my property manager, and I read the communications between the 2 of them and she could not accept any answers that were given and she called my manager a liar based on a picture that was sent to her during his stay the week prior to her arrival. I have the picture which was taken on 4/30/2018, in the meta data of the picture, which clearly shows a few inches of snow on the ground. If you visit the history section on weather underground, pull up the history for zip code 12406 and use the date of 4/29/2018, it shows the weather in the upper 30’s to low 40’s. It was unfortunate that the pool wasn't available for her stay but mother nature cannot be controlled. However, nothing that was said was acceptable and her aggressive attitude just got worse in the communication. We try our best to be as accommodating as possible with all of our guests, but we cannot control the weather, and we do not keep the pool open all year round. Lastly, I called this renter twice and left a message wanted to provide some type of credit for the inconvenience of the pool not being open and she never returned my call.