2BR Penthouse Playacar | Private Rooftop & Jacuzzi

Experience elevated comfort and private luxury with MayanKey at AWA Playacar. This stylish 2BR penthouse features its own rooftop oasis with a jacuzzi, BBQ, and lounge chairs — all set within Playa del Carmen’s most exclusive gated community. Inside, enjoy a spacious living area, full kitchen, and a large balcony with lush garden and pool views. Guests also enjoy access to resort-style amenities including a 100-meter pool, rooftop lounges, gym & sauna, coworking space, and more.
As a guest at AWA Playacar, you’ll have full access to your private condo as well as a wide range of resort-style amenities throughout the complex.

⭐ Shared Amenities at AWA Playacar
• Rooftop pool with lounge areas and sunbeds
• Massive 100-meter lap pool with swim-up bar
• Multiple jacuzzis and fire pits
• Huge fully equipped gym
• Yoga room and spinning room for fitness and mindfulness
• Sauna and cold plunge pool for post-workout recovery
• Coworking space with high-speed Wi-Fi
• Lounge area with pool table
• Paddle court for sports lovers
• Kids’ club and outdoor playground
• 24/7 security and front desk

Everything you need for comfort, wellness, and relaxation is right here at AWA Playacar.

➡️ Guest Communication
We’re here to make your stay smooth and enjoyable. Our team is available to assist you between 9:00 AM and 5:00 PM, and we aim to respond to all messages promptly during these hours.

➡️ Emergency Support (After Hours)
For urgent issues outside of regular hours—such as lost keys, major maintenance problems (plumbing/electrical), or safety concerns—you’ll receive an emergency contact number at check-in.
Please note: this number is strictly for emergencies only.

➡️ Non-Urgent Requests After Hours
If you message us after 5:00 PM about a non-urgent matter, we’ll get back to you first thing the next morning. Thanks for your understanding!

If there’s anything you need to enhance your stay, don’t hesitate to reach out.
We’re happy to help!

Playa del Carmen blends Caribbean charm with cosmopolitan vibes — where beach life meets vibrant culture, lively streets, and hidden natural gems. Whether you're here for sunshine, snorkeling, shopping, or a romantic escape, Playa has something for everyone.

Cruise the Playacar bike paths, stroll along 5th Avenue, explore nearby cenotes, or enjoy personalized experiences through our trusted concierge — from private chefs to VIP beach club access and unforgettable day trips.

What to Expect Nearby:
⭐ Resort Vibes Meets Local Culture – A relaxed beach town with a rich mix of locals, expats & travelers
⭐ Beaches & Nature – White-sand beaches, calm turquoise waters, and hidden cenotes
⭐ Wellness & Adventure – Yoga studios, gyms, water sports, and tours to ruins or islands
⭐ Food Scene – Tacos, brunch spots, fine dining & everything in between
⭐ Shopping & Nightlife – Trendy boutiques, open-air markets, rooftops, and salsa bars
⭐ Safety – Playacar is one of the safest, most peaceful areas in Playa with gated access and 24/7 security

We’re happy to help you plan the perfect stay!

⭐ Good to Know Before You Book
Welcome to your peaceful retreat at AWA Playacar — where lush surroundings, resort-style amenities, and Playa del Carmen’s vibrant energy meet. Whether you're here to relax, explore, or work remotely, we’re here to make your stay exceptional.

Our trusted concierge partner can assist with everything from airport transfers and in-home massages to private chefs, birthday surprises, beach club reservations, and tours. Please note: These services are provided by a third party and are not affiliated with your Airbnb booking, so we kindly ask that you don’t mention them in your review.

You’ll be staying in Playacar, a secure and upscale neighborhood just minutes from the beach and Quinta Avenida. The area is ideal for bike rides, peaceful walks, and discovering hidden gems across Playa.

⭐ Heads-up:
• Shared amenities are managed by the building and may occasionally close for maintenance.
• While the unit is regularly cleaned and fumigated, tropical insects can sometimes make an appearance — a normal part of life in this climate.

Thinking of using the rooftop BBQ? Please note charcoal is not provided, but it's easy to pick some up at the OXXO across the street or any major supermarket nearby.

We’re just a message away if you need anything. Thanks for choosing us — we’re honored to host you in paradise.

Welcome to Our Home!
We’re excited to host you and want to ensure a smooth, relaxing stay. Please review the guidelines below to help keep things easy and enjoyable for everyone.

➡️ Arrival & Access
• Check-in: After 3:00 PM
• Check-out: By 11:00 AM (Late check-outs need to be requested in advance and are subject to availability!)
• Use the Google Maps link and directions provided inside your guest portal for accurate navigation. Other apps may cause delays or misrouting.
• Only the primary guest may hold keys or access codes—do not share or duplicate them.

➡️ Conduct & Respect
• Quiet hours: 10:00 PM – 8:00 AM. Please respect your neighbors.
• No parties or unregistered guests. Let us know in advance if you’re expecting visitors.
• No smoking or vaping indoors. A fine of up to $200 USD applies if violated.
• Pets are not permitted unless approved in writing before your stay.

➡️ Cleanliness & Property Care
• Please don’t move any of the furniture.
• Avoid using white towels for makeup removal.
• If there are any breakages, damages, or an excessive mess beyond what’s considered normal use, a cleaning or repair fee may apply. Please just let us know if anything happens.

➡️ Utilities & Services
• Help us conserve energy: Turn off A/C and lights when you’re not in the unit.
• Use your own logins for streaming services. Please don’t purchase additional content and remember to log out before checkout.
• Our unit contains a digital inventory—missing or damaged items may result in replacement charges.

➡️ Restricted Areas & On-Site Policies
• Private or storage areas are off-limits.
• If your building has security or a front desk, please follow their instructions. Each complex has its own set of rules, which we don’t personally create. If you're unsure about anything, check with the front desk or feel free to ask us directly—we’re happy to clarify.

Thank you for your care and cooperation.
If you need anything during your stay, don’t hesitate to reach out—we’re always here to help!

The MayanKey Team

➡️ DIRECTIONS TO AWA PLAYACAR

Whether you're arriving from Cancun International Airport or the new Tulum International Airport, follow the steps below to reach your unit easily and without confusion:

✈️ From Cancun International Airport (CUN)

1. Exit the Airport Toward Highway 307
After picking up your rental car or shuttle, follow signs for Carretera Cancún–Tulum (Highway 307) heading south toward Playa del Carmen.

2. Drive South on Highway 307
Stay on Highway 307 for approximately 45–50 minutes (around 55 km / 34 miles), depending on traffic.
You will pass through Puerto Morelos and several smaller towns along the way.

3. Enter Playa del Carmen via Avenida Juárez
As you arrive in Playa del Carmen, take the Avenida Juárez exit toward Playa del Carmen Centro.
Follow Avenida Juárez until you reach Avenida 15, then turn right.
Drive straight on Avenida 15 until you reach the end, where you’ll see a bike store called "JOY RIDE".
Turn left and continue until you reach the main avenue (Avenida 10).
Turn right onto Avenida 10, and you’ll see the main entrance to Playacar.

4. Arrive at Playacar’s Main Entrance
Provide the QR code we send you to the security guard for access.

5. Arrive at AWA Playacar
After entering Playacar, stick to the right and follow Paseo Coba for 500 meters.
Then turn left onto Paseo Xaman-Ha and follow it for another 500 meters.
AWA Playacar will be on your right.


✈️ From Tulum International Airport (TQO)

1. Exit the Airport and Follow Highway 307
Exit the airport and follow Highway 307 north toward Tulum Town.

2. Drive North on Highway 307
Continue on Highway 307 for 1h 10min (87 km / 54 miles) until you reach Playa del Carmen. You will pass Tulum and and several smaller towns along the way.

3. Enter Playa del Carmen via Avenida Juárez
As you approach Playa del Carmen, take the Avenida Juárez exit toward Playa del Carmen Centro.
Follow Avenida Juárez until you reach Avenida 15, then turn right.
Drive straight on Avenida 15 until you reach the end, where you’ll see a bike store called "JOY RIDE".
Turn left and continue until you reach the main avenue (Avenida 10).
Turn right onto Avenida 10, and you’ll see the main entrance to Playacar.

4. Arrive at Playacar’s Main Entrance
Provide the QR code we send you to the security guard for access.

5. Arrive at AWA Playacar
After entering Playacar, stick to the right and follow Paseo Coba for 500 meters.
Then turn left onto Paseo Xaman-Ha and follow it for another 500 meters.
AWA Playacar will be on your right.


➡️ Arrival & Self Check-In

When you arrive at Playacar, stop at the main security gate and provide your name and the QR code provided. Mention you are staying at AWA. The guard may ask for a photo ID.

Once you arrive at AWA, you can head directly to your unit—check-in is fully self-service, and there's no need to stop at the front desk. That said, the front desk team is available 24/7 and happy to help if you need assistance finding your unit.

To enter the parking area, stop at the security booth on the right side of the building. The guard will ask for your name, QR code, and unit number. Each unit has its own designated parking spot—please park only in the space marked with your unit number. If you're arriving with more than one vehicle, there are additional visitor spots labeled “VISITA.” Please notify us in advance if you plan to use these, so we can inform the front desk and ensure access.

Please use the digital door code provided in your guest portal (and also sent via the messaging platform) to access