Experience the ultimate Disney vacation at this luxury villa! With Harry Potter and Star Wars-themed rooms, a sparkling private pool, and a game room packed with air hockey, billiards, and foosball, there's entertainment for everyone. Located in Windsor Hills Resort, just minutes from Disney and Orlando’s best attractions, the home offers modern comforts, resort-style amenities, and enough space for large families or groups to unwind and create lasting memories.
The Space:
Step into a world of opulence and contemporary style in our exquisite villa. Indulge in the ultimate comfort and convenience with our luxurious interior amenities, carefully curated to enhance your stay.
Ground Floor
Prepare gourmet meals in the state-of-the-art kitchen, unwind in the tastefully furnished living spaces, and stay connected with lightning-fast WiFi. Relax and enjoy your favorite shows on the Smart TVs, gather around the breakfast bar for a quick bite, and savor unforgettable meals in the elegant dining room. With plush sofas and impeccable design, every corner exudes comfort and sophistication. Immerse yourself in luxury and create lasting memories in this exceptional retreat! Whether you're looking to take a refreshing dip in the pool or unwind with a tropical drink by the water, this is the perfect oasis for your vacation. Embrace the Florida sunshine, savor delicious meals al fresco, and create unforgettable memories with family and friends. Your ultimate relaxation awaits!
- State-of-the-Art Kitchen for Culinary Delights
- Comfortable Sofas for Relaxation and Bonding
- Smart TVs for Entertainment at Your Fingertips
- Elegant 8-Person Dining Room for Memorable Meals
- Lightning-Fast Wi-Fi for Seamless Connectivity
- Patio Dining for Al Fresco Meals
- Private Pool for Refreshing Dips
- Game room with an air hockey table, a pool table, and a foosball table
Bedrooms and Bathrooms
Generous bedrooms with the home with each offering comfortable beds topped in soft, quality linen, flat screen TV’s, access to adjoining ensuite bathrooms and plenty of space to unpack and make yourself at home.
- Bedroom 1: King sized Master and crib with en-suite bathroom
(crib sheet NOT included, please bring your own)
- Bedroom 2: King sized bedroom with en-suite shower
- Bedroom 3: Harry Potter theme with 1 twin bed 1 full bed
- Bedroom 4: Star wars theme with 1 twin 1 full bed
- Bedroom 5: King sized bedroom
- Bedroom 6: Queen sized bedroom
- Upstairs bathroom with bathtub
INCLUSIVE RESORT AMENITIES
In addition to all this, there’s also a convenience store for any last-minute items and treats. (Regarding resort amenities, please note that our organization cannot assume responsibility for their availability. Any closures or maintenance issues fall under the purview of the resort's management)
- A double Olympic size resort swimming pool
- A waterpark area
- Children's play area with miniature castle and slides
- A golf putting green
- Tennis and volleyball courts
- Palm tree lined sun deck with luxurious lounge chairs
- State-of-the-art fitness center
- Games room with billiards, table tennis, and video arcade
- A grocery store
Guest Access:
Guests have private keyless access to the entire house and private outdoor areas as well as free Wi-Fi, free parking, complimentary coffee and access to a laundry with a washing machine and dryer.
You will also have access to 24/7 support should you need anything during your stay.
Included with your stay is FREE, FULL ACCESS to the resort amenities.
The Neighborhood:
Sample.
Getting Around:
The best way to get around is by car with free parking included during your stay.
Guests can also use a taxi service or a ride share company like Uber with plenty of cars at any time of the day or night.
Other Things to Note:
Due to food and safety concerns, we do not provide amenities related to food including salt, pepper, sugar, and spices.
Parking Notice: Please be advised that parking is limited, and a maximum of 3 cars is allowed for guests. We kindly ask that you adhere to this limit to ensure a smooth experience for all our guests and neighbors. Unauthorized additional vehicles may result in the cancellation of the reservation or additional charges. Thank you for your cooperation!
For parking, 3 primary drivers can be registered with no pass sharing between guests.
NO STREET PARKING. Please park in the driveways and designated area only.
Resort pass sharing is not allowed.
Additional Services (requires extra payment):
✨Pool heat ($35 a day)
The pool heater must be turned on for the full duration of your stay.
✨Grill Rental
4 Burner ($105/week) One full propane tank is provided.
Additional day: $15 per day
Extra Propane Gas: $40
Please note that f you require an extra propane tank during your stay (for example, if the gas runs out due to frequent use), the vendor charges an additional $40 for the refill.
Additional Services (requires extra payment):
-Pool heat ($35 a day)
Pool Heater Operational Hours: 9AM-9PM
Please send your pool request 3 days before your arrival.
The pool heater must be turned on for the full duration of your stay.
Please note that during winter cold months, pool heaters will generally heat the water temperature to 78-82°F and may be unable to go much higher because of the cold ambient temperature.
Check in and check out
✨We have a firm check-in time at 4PM
✨Should you arrive at the property earlier, feel free to explore the resort clubhouse, where you will have full access to the resort amenities
✨We have a firm check-out time at 10AM
We cannot provide late check-out
✨Our cleaning/maintenance team has a cleaning schedule and they need adequate time to prepare the property for the next guests arrival
✨If you have a flight that does not depart until later in the day, have no fear! You will still have access to the resort amenities until your departure
Amenities at the property
✨Linens and bathroom towels
In addition to all this, there’s also a convenience store for any last-minute items and treats.
Towels Policy
• Bath towels are provided for indoor bathroom use only
• Pool towels at the home are for private pool use only
• For the clubhouse pool, water park, beach, or off-site locations, please bring your own towels
Interaction with Guests:
We will be accessible for our guests via phone, text, or the Airbnb app.
Expect a quick and prompt response. We give our guests space but are available for every inquiry.
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[2607DV WH]
By booking this reservation, you agree to the additional policies, terms, and conditions below.
GENERAL RULES:
The primary guest on t...
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock
About the area
Kissimmee
Located in Windsor Hills, a neighbourhood in Kissimmee, this holiday home is near theme parks and near a water park. Mystic Dunes Golf Club and Reunion Resort Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Walt Disney World® Resort and Old Town. Travelling with kids? Make time for Disney's Hollywood Studios®, or head to an event or a match at ESPN Wide World of Sports Complex.
Kissimmee, FL (ISM-Kissimmee Gateway) - 21 min drive
Restaurants
McDonald's - 4 min drive
Starbucks - 3 min drive
Del Taco - 3 min drive
Osaka Bay Buffet - 3 min drive
Sickies Garage Burgers & Brews - 4 min drive
Frequently asked questions
Does Game Room, Pool & Themed Bedrooms/Close2Disney! have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Game Room, Pool & Themed Bedrooms/Close2Disney!?
As of 7 May 2026, prices found for a 1-night stay for 2 adults at Game Room, Pool & Themed Bedrooms/Close2Disney! on 12 July 2026 start from AU$354, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Game Room, Pool & Themed Bedrooms/Close2Disney! pet-friendly?
No, pets are not allowed at this property.
How much is parking at Game Room, Pool & Themed Bedrooms/Close2Disney!?
On-site parking is available at the property.
What time is check-in at Game Room, Pool & Themed Bedrooms/Close2Disney!?
Check-in begins at 4:00 PM.
What time is check-out at Game Room, Pool & Themed Bedrooms/Close2Disney!?
Checkout is at 10:00 AM.
Where is Game Room, Pool & Themed Bedrooms/Close2Disney! located?
This family-friendly Kissimmee holiday home is located in Windsor Hills, within 3 mi (5 km) of Island H2O Live! and Walt Disney World® Resort. Mystic Dunes Golf Club is 2.9 mi (4.6 km) away.
Reviews
8.8
Excellent
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Very nice place! Had a few things to communicate with the owners on and they were always helpful and very responsive. We had a great time!
Frank W.
Stayed 8 nights in Mar 2026
Response from VrboOwner on 23 Apr 2026
Thank you so much for your kind words. I’m really glad you had a great time and that communication was helpful and responsive throughout your stay. It was a pleasure hosting you and you’re always welcome back anytime.
The house was very clean great location to the resort amenities. Playground right across the street was so nice for the kids! We had a great stay and would stay there again. Communication was awesome. Only thing I would suggest is to have the pool area cleaned and the tree debris cleaned off the top. The pool kept getting dirty from all the leaves that were packed on the sides of the pool decking. The hosts were very prompt to clean the pool after we asked. Updating pool furniture to more loungers would be nice too there was only one lounge chair. There were baby things we used they had a stroller high chair crib. Overall would go there again!
Misty B.
Stayed 7 nights in Apr 2026
Response from VrboOwner on 5 May 2026
Thank you for your kind review! We’re happy to hear you enjoyed the house and that our team was responsive throughout the rental process. We’d love to host you again!
The house was big and open. Furniture and veds comfortable and accommodating. My children loved the themed rooms. Game room was a hit. Pool heater didn't seem to work great.
Amparo M.
Stayed 3 nights in Feb 2026
Response from VrboOwner on 19 Feb 2026
Thank you for your kind review! We’re happy to hear you enjoyed the house and that our team was responsive throughout the rental process. We’d love to host you again!
We had a great stay at this property. It is a very short drive to Disney property. The location in the neighborhood is perfect for families. they playground across the street was great for the kids. We loved our stay
Amanda M.
Stayed 8 nights in Nov 2021
Response from VrboOwner on 26 Jan 2022
We are thrilled that you loved your stay with us. We always aim to deliver a great experience and your review reaffirms the hard work We put in every day. We look forward to welcoming you back soon!
Property was accurately portrayed, very clean and well kept. Close to park and water park for kids and close to Disney. Lots for kids to do inside the game room and outside in the pool. Love the themed rooms. Wonderful property and enjoyed our stay.
Alison D.
Stayed 5 nights in Apr 2023
Response from VrboOwner on 17 May 2023
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay at our property and had a great experience. We strive to provide our guests with the best possible experience, and it sounds like we were successful in doing so. We hope to have the pleasure of hosting you again in the future!
We stayed for 5 nights and really enjoyed our time at the property. We splurged on the spa/pool heater and it was well worth it. We never really used the resort amenities but enjoyed the home and all it had to offer!
Peggy N.
Stayed 5 nights in May 2022
Response from VrboOwner on 7 June 2022
Thank you so much for taking the time to write a review; it was an honor to have you as our guest. I hope to meet you again soon.
Great location. Nice, large home in a nice gated community. Check in through the gate via Lyft was inconvenient and long as we never received a gate code and the line to get in was always long. But overall we were happy with our stay.
Wesley W.
Stayed 6 nights in May 2021
Response from VrboOwner on 23 June 2021
Dear Wesley,
Thank you for taking the time to leave us a review and some feedback. Our team is glad to hear that you enjoyed the property and your stay with us. Just to clarify the property you stayed at there is no gate code that we needed to send you. The workers at the gate do not work for us, they work for the resort but we will be sure to follow up with their process so that the wait time to enter the resort will not take as long. Thank you for your helpful feedback and we appreciate you staying with us during this unusual time.
This home was great for our two families w teens and tweens. It was a short drive to Disney and we thoroughly enjoyed the pool/hot tub at the end of the day. The kids loved the themed rooms and having two masters was perfect for our two families. Be sure to read the details of what is included so you pick up extra toilet paper, laundry detergent and salt/pepper. Great location and main loving space.
Dana N.
Stayed 5 nights in Nov 2020
Response from VrboOwner on 25 Jan 2022
Thank you so much for taking the time to leave a review, it was a pleasure having you as our guest. Hope to see you soon
I stayed at this house with my family and we had a good time. Great amenities, close to a mini resort with slide and pool (passes included with stay, walking distance. Great if you have kids. Neighborhood is very clean and security is top notch without worries of strangers wondering around that don't belong there. Quick response with owner/agency. All questions were answered in a quick manner.
Emil S.
Stayed 5 nights in Feb 2021
Response from VrboOwner on 25 Jan 2022
Thank you for choosing to stay with us, and for your nice review about our property. We are delighted to know that you had a great stay. We look forward to welcoming you back soon!
Verified
10/10 Excellent
Willie F G.
30 Jan 2019
Beautifully put together with young & old in mind
We just came back from our 2-week holiday in Disney, Orlando. Thanks to Kathy and Andy, we had a fantastic time. The clubhouse amenities in Windsor at Westside are amazing. Our grand kids enjoyed playing at the clubhouse everyday, only a 5-minut walking from the villa to the clubhouse. Everyone in our party of 12 people commented on their delight about the resort amenities. The service staff was professional, pleasant and helpful. The villa was clean, spacious and beautifully designed with attention to details. We already booked for next Fall and look forward to going back.
Willie F G.
Response from VrboOwner on 3 Oct 2022
Thank you so much for your positive review. We are so happy to hear that you enjoyed your stay. We welcome you to book with us again anytime! :)
The pictures of the property show a different pool and pool area. The pictures are out of date for what the pool really looks like, broken tiles that are making the bricks pop up. The picture of actual pool is from 20 years ago but you have to really look at the pictures to see the real pool as the first picture of the pool in ad is someone else's pool. Please make owners have current pictures of there properties, not 20years old pics.
We've stayed at this gated community a number of times but our first time in this particular house. It's a great place, large house, fun pool and hot tub, game room, and it's a short walk to the large community pool and water slides. My kids love going there.
The only frustration was that I had asked for pool heat to be turned on but it wasn't when we got there, so I had to spend time on several phone calls with the property management company about that, and then we didn't have pool heat for our first day there. I suggest making sure they confirm that you're getting pool heat turned on so it's ready when you arrive. The dishwasher didn't work, but they were very responsive when I told them it didn't work. Other than that, everything was awesome and we had a great time!
Overall a great stay. 4 stars overall just due to no hand towels or kitchen towels provided. We requested them from the staff via text. They responded and said they would have some brought but never did. Communication with the host company was ok, but slow. Hot tub/pool heat are not included. So we did have to pay extra for that upon arrival. Heat was turned on in a couple days and we used the hot tub after that. Overall would recommend, but would hope hand & kitchen towels are provided next stay.
Joe S.
Stayed 7 nights in Jun 2023
Verified
6/10 Okay
Alexandra W.
17 Oct 2021
Liked: Check-in, location
Disliked: Cleanliness, communication
Just OK - Needs some changes and updates
Overall we had a nice stay, but the property needs some serious updates: new carpeting, fresh paint, water stains fixed, weeds pulled across the patio. There are also almost no towels so expect to need to do a few loads during your stay. It says there is a ‘starting amount’ which I would take to mean one large towel, hand towel, and face cloth per occupant which wasn’t the case. I actually called and emailed the property management company (Nova) to see if maybe the cleaners forgot to leave some towels as it was that bad. I never heard a response back. Windsor Hills was great. But I wouldn’t pick this property or any managed by Nova in the future.
Alexandra W.
Stayed 7 nights in Sep 2021
Response from VrboOwner on 19 Oct 2021
Hi Alexandra, we appreciate the honesty and transparency in your feedback. We also apologize for the lack of response from the local PM and if there was any miscommunication with regards to amenities. We always advise guests that we only provide basic starter items for the first night of their stay. Reasonably it wouldn't be possible or feasible to provide all amenities for an entire stay for every single person in a group. Bear in mind we at times accommodate groups with as much as 20 persons in one of our homes. We can understand that this may be frustrating but we do communicate this to our guests prior to arrival. We hope nonetheless that you were able to enjoy some amount of your stay. Thank you for choosing NVH.
Verified
6/10 Okay
Carolyn K.
31 Mar 2023
Liked: Cleanliness, check-in, location
Disliked: Communication
Great house pool didn’t work
Our stay in the house was very good. The pool area was covered with leaves and there was no broom to clean them. The pool was very dirty and after 3 calls to the property manager they came on the last afternoon only to tell us the pool had a leak and would not hold the chemicals. He did however clean the pool and put chemicals in it. The jets still weren’t working so for the entire week the pool was not available and no attempt was made to fix the leak. The weather was very warm for March and we were looking forward to using the pool. Beautiful property but we should have been advised that the pool was unavailable rather than asking if we wanted it heated
Carolyn K.
Stayed 7 nights in Mar 2023
Verified
6/10 Okay
Justine D.
19 Feb 2025
Liked: Cleanliness, location
Nice BUT hot tub / pool is a problem
The house was nice, clean and spacious. The hot tub / pool was extremely disappointing. I paid to have it heated and it was pointless because there was a leak, and the pool / hot tub had to be filled a few times. The rental company was fully aware of this problem prior to my check in and had the nerve to charge me for the heat when they knew it was futile. I have been in contact with the rental company during my stay and even now and, they refuse to refund me for the heat fee. I have proof that I contacted them while I was there, that's the excuse they give for not refunding (that I didn't contact them until after I checked out). Be fully aware that the pool / hot tub doesn't work properly, it leaks and the bubbles - don't bubble. I also told them about the broken / chipped dishes & cups (so dangerous), and dishwasher doesn't clean anything. 3 stars because the house itself was nice.
Great location very close to the parks and Walmart. Super easy to get in and out of the gate. Felt very safe and the welcome center with pool and game room were great! Cute little store with food and ice cream. We had enough space for our group of 12. We did have some issues with the house, pool and spa. Before taking our vacation we set up the heat of the pool and spa. Upon arrival the pool felt a little warm but the spa did not. We struggled the whole week with getting the spa warm it was a pain in the butt and very disappointing . There was bare minimum of every supplies. Make sure you get everything you would need for your stay ahead of time. We didn’t have enough towels and wash cloths to go around and didn’t have any dish towels or wash cloths. Dryer took for ever to dry. The pace could use some upgrading for sure. We made the best of it.
Jennifer K.
Stayed 6 nights in Feb 2022
Response from VrboOwner on 22 May 2022
Thank you for taking the time out to write us a review as feedback from our guests is what we use to make necessary improvements and to continue to grow. We're really sorry to hear that your stay with us wasn't how you envisioned it to be but hope that you were able to enjoy some amount of your stay irrespective of the highlighted issues. As with any company, challenges and errors will arise from time to time but we take pride in the service we provide and therefore do our utmost best to avoid a repeat of issues reported by our guests. We also believe in being fair; though you were directed to Airbnb, please be advised this was a collaborative resolution and the standard procedure of involving the booking platform.
We thank you nonetheless for booking with us and want you and future guests to rest assured that we have implemented the relevant changes and will continue to do so for the comfort of our valued guests.
Verified
6/10 Okay
Ravae S.
1 Sept 2021
Liked: Check-in, location, listing accuracy
Disliked: Communication
Nice, but needs repairs & better communication
The property was nice, but definitely needed some basic repairs. The patio furniture was dirty and the house temperature was very cold. Communication with property managers and owners was delayed and insufficient. It was a real challenge and took away from our vacation experience. Once the temperature was turned down, the house became too hot. My requests for adjustment were never responded to. The cushions were promised to be cleaned, and it never happened. We had to use our towels to sit on in order to be out on the patio.
Leaky faucets, moldy caulking in all bathrooms, and the smell of sewer gas (from every sink) were total negatives for each bathroom. My dad is a plumber, he was there with us, so we were all acutely aware of the plumbing deficiencies. Additionally, there were missing light bulbs from light fixtures.
The house looked like it did in the pictures and the neighborhood was really nice.
Ravae S.
Stayed 7 nights in Aug 2021
Response from VrboOwner on 26 Jan 2022
Thank you for your candor and openness in providing feedback.
We are sorry to hear that you feel this way and will look into possible contributing factors. We hope you otherwise enjoyed your stay and want to thank you nonetheless for choosing Nova Homes.
Verified
4/10 Poor
christina s.
14 Nov 2021
Liked: Check-in, location
Disliked: Cleanliness, communication
Good but not great
The property was in a great area not far from universal studios. I loved the master bed and the was really about it. Upon arrival we noticed the property was very unclean especially by covid standards.. The coffee pot had bugs in the pitcher, the master bathroom door looked like it had feces on the door, squashed roches on the blinds and drapes in master bedroom and a few other areas of the house, the microwave was broken and wouldn't shut (had to call like 4 times to get someone to fix that so my disabled mother in law would be able to heat her food while we stayed at the park) They did come fix it but never brought a new coffee pot so we just bought one.) A ton of the furniture was broke- the couch the chair/bench by the front door and the Foosball table in the garage. We took a ton of pictures because we didn't want to be considered for the fault.... The air hockey table was missing the puck and we couldn't even play it.. Also, the area where the game tables was located was really unusable in my opinion. Couldn't get the TV in game room to work and the Nintendo game only had one remote and no games (what's the point) and my daughter stepped on a tack in the garage/gameroom thankfully she was wearing flipflops.. All in all, for what we paid it wasn't worth it. This is honestly the worst review I've ever left and I hate to do it.. also, the staff in the clubhouse was very short when speaking to me and my husband it's like they were tired of dealing with people. We didn't even go back up there..
christina s.
Stayed 5 nights in Nov 2021
Response from VrboOwner on 25 Jan 2022
Thank you for the feedback. We sincerely apologize for the fact that you were disappointed with your stay with us and would like to highlight the fact that yes there were issues during your stay, however we pride ourselves in excellent service and work quickly to resolve the same, evident from your report. We have a dedicated team that is willing and able to assist guests once requested. We would also like to use this opportunity to remind you and advise future guests to take the time out to carefully peruse our listings, as we provide a detailed list of the starter/basic amenities we provide for our guests and this can help to avoid confusion. We however can understand that there might have been some amount of miscommunication. This feedback has been passed on to the relevant department and a team member
We again apologize and thank you nonetheless for booking with us.
Our stay at four corners was very nice. The property is spacious, and we didn't feel like we were on top of one another during our stay. With 7 adults and 5 children, that was a huge plus! Having the pool at the house was a big win as well. We were able to go and enjoy the larger resort pool and water park in the morning and then after naps, we stayed in and played in the pool at the home. The house was pretty well stocked with items needed for the kitchen, and towels for the bathrooms. Really appreciated the master having a crib, and a pack and play stored on site. It was such a time saver and we didn't have to pack those items! The property is super close to really anything you would want to do in Orlando.
A few "cons" :
1. The game room listed on line, while great, is in a garage. (It almost looks like a basement online.) So there is NO air. Just make sure to bring a box fan and open the garage doors if needed. It gets very hot in there.
2. Weeds were growing up in between the tiles of the back patio at the pool. The smaller kids just wanted to pluck it up and throw it around. Would be nice if those were taken care of before someone's stay.
3. We did not have great "neighbors" unfortunately which caused us to leave a day early. (This is no way the fault of the owner of course.) Just noting it because the houses are very close together. We could hear them partying all night. They were loud! Then despite there being a "no firework" policy they were setting them off. It was not easy to call the management number to about the noise, as it was supposed to go to an after hours answer service. That didn't happen. So we had to drive up to the main building to get the issue addressed. This is most likely not typical, but was part of our experience.
That being said, I would rent this space again, and would just bring a few extra things with me, like a DVD player to help pass time on rainy days.
Kira K.
Stayed 5 nights in Jul 2020
Response from VrboOwner on 25 Jan 2022
Thank you for your kind words about our property and for your visit! We are delighted to note that you had a great time with us. We look forward to welcoming you back soon!
From the pictures online, I thought this place looked awesome. However, upon arrival it’s in need of some refurbishment, replacement of furniture, and a good deep cleaning.
We were really excited about having our own pool and hot tub but were disappointed to find out dirty. There were no institutions on how to make the hot tub turn on, as it was pool temp. The place didn’t seem clean upon arrival either. Sinks in the bathroom seemed dirty, the counters didn’t seem cleaned off and everything just seemed pretty grimy. Especially the banister railing and patio door track. Yikes!
They need to provide basic necessities of a home and not expect guests to buy items that will never be used up in the stay allotted! For example, there was also only a small amount of toilet paper, 1/2 roll of paper towel, tiny bars of hand soap in bathrooms, no washcloths bathrooms, no laundry soap, no towels for pool and were instructed NOT to use bath towels so then we had to go buy them since they wouldn’t fit into luggage, no cleaning supplies whatsoever so we had to buy Clorox wipes just to tidy up what the cleaning service didn’t do. No salt and pepper or very basic seasoning, no hot pads, and no kitchen towels. To me, when you rent a home, some of these items should just be there especially when we’re paying a premium price to be there. There was no way to take all these things back with us, so we just left them there for the next guests.
I sent an email to the property manager on the 2nd day of our 11 day stay and never heard back from them on resolving anything. The person they hired to clean the pools just happened to be making the rounds to us and our neighbors on the third day, but otherwise I’d be willing to bet we’d just be stuck. Oh, and that person came unannounced, so all the sudden you looked out to the patio to see him outside! lol, one way to do it, I guess.
On the bright side, the location is in good proximity to the parks, which is what we spent our time doing. So, In that regard, this place was a good fit. Once the pool was clean, we enjoyed it.
Jamie P.
Stayed 10 nights in Mar 2022
Response from VrboOwner on 17 May 2022
Thank you for taking the time out to write us a review as feedback from our guests is what we use to make necessary improvements and to continue to grow. We're really sorry to hear that your stay with us wasn't how you envisioned it to be but hope that you were able to enjoy some amount of your stay irrespective of the highlighted issues. As with any company, challenges and errors will arise from time to time but we take pride in the service we provide and therefore do our utmost best to avoid a repeat of issues reported by our guests. We also believe in being fair; though you were directed to Airbnb, please be advised this was a collaborative resolution and the standard procedure of involving the booking platform.
We thank you nonetheless for booking with us and want you and future guests to rest assured that we have implemented the relevant changes and will continue to do so for the comfort of our valued guests.
Verified
6/10 Okay
Paul D.
26 Apr 2022
Liked: Check-in, location, listing accuracy
Could do with some TLC
This would once have been a superb property , which unfortunately is suffering from lack of maintenance. Some of the areas of concern are listed below, I have left out the minor niggles.
Games Room - Not Usable. The cues for the pool table had no tips, The Air Hockey table had no air and the bar football table had no ball!
The Living Room - Settee had collapsed previous to our visit (as stated on a previous review). We had to prop it up with tiles we found in a store cupboard. A bench seat adjacent to the front door had bent legs at one end and is in danger of a similar collapse. Both of these could be considered dangerous.
Bedrooms - Quilts had no covers. I doubt whether these are washed on a regular basis, so I would consider covers as essential for hygiene purposes.
Pool Area - Netting barrier to divide pool off from house is in poor condition. There was a hole in the Lanai which let in wildlife ( we had a squirrel and a Racoon in the pool area!) There is one broken chair and the area surrounding the pool was weed infested. My wife spent some time weeding the area to make it better for us to use the pool.
Despite all of the above , we enjoyed our stay ( we always make the best of a poor situation ) as the location and the resort itself were good.
Paul D.
Stayed 14 nights in Apr 2022
Response from VrboOwner on 29 May 2022
Thank you for taking the time out to write us a review as feedback from our guests is what we use to make necessary improvements and to continue to grow. We're really sorry to hear that your stay with us wasn't how you envisioned it to be but hope that you were able to enjoy some amount of your stay irrespective of the highlighted issues. As with any company, challenges and errors will arise from time to time but we take pride in the service we provide and therefore do our utmost best to avoid a repeat of issues reported by our guests. We also believe in being fair; though you were directed to Airbnb, please be advised this was a collaborative resolution and the standard procedure of involving the booking platform.
We thank you nonetheless for booking with us and want you and future guests to rest assured that we have implemented the relevant changes and will continue to do so for the comfort of our valued guests.
About the host
Hosted by Frank & Winnie
Welcome to WY Vacation Home, part of Ecco Vacation Group!
As full-time vacation home owners, Frank & Winnie have been in this business since 2008, with hundreds of happy guests and positive reviews. We own and manage 20+ large luxury vacation homes at Disney area, provide our guests the best service and memorable vacation experience. Feel free to contact us, we will make sure you find a beautiful home that suit your needs for your next Dream Vacation in the Orlando area!