Imperial Beach Club 2nd floor

Hi Lewis, Thank you for choosing us to host your stay! We’re glad you enjoyed the location, views, and easy access. It was a pleasure hosting you, and we hope to welcome you back in the future! -Casago San Diego

Hi, Cathy, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We apologize for any aspects of our services that are not suitable for your party at this time. We can clarify that we do employ a method of dynamic pricing in which our homes' rates do fluctuate based on the time of year, location, and demand of our market. We appreciate your understanding and hope to host you for many more fantastic vacations to come!

Thank you, Kiran, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Thank you for the feedback. We hear your concerns about the cleanliness of the floors and the comfort of the bed in the second bedroom. We appreciate you sharing this experience with us

Hi Jaye. Thank you for sharing your feedback. I’m very sorry for the inconvenience you experienced with the construction, blocked balcony and windows, and workers at the property. I understand how disappointing this must have been, and I apologize that your stay did not meet your expectations. I’m glad we were able to provide a refund, but I know this doesn’t make up for the disruption. Your comments are important to us, and we’ll use them to help improve future guest experiences. If there’s anything else we can do for you, please let us know. Thank you again for your honest feedback.

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Hi Shelley, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We truly appreciate you bringing this to our attention. We understand how disappointing it was that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Hi Christina. Thank you for taking the time to share your feedback with us. We’re glad to hear that you found the unit clean, appreciated the quick response from our property manager, and enjoyed the convenient location and easy check-in/out process. I’m truly sorry to hear about the challenges you experienced with the lack of toiletries and beach gear, as well as the kitchen not being fully stocked to your expectations. We also regret that the ocean conditions were unsafe for swimming during your stay and that the pool and hot tub were out of service. Please know that we have reported the pool and hot tub issues to our local team to ensure they are addressed promptly. We understand how disappointing it can be when these amenities are not available, and we appreciate your patience and understanding. Your feedback is invaluable in helping us improve our services and guest experience. We hope to have the opportunity to welcome you back for a more seamless stay in the future.