The booking process through VRBO was smooth. We paid in full before arriving and received helpful emails with clear check-in instructions. Everything started off great.Unfortunately, once we needed assistance, communication fell apart. The washer and dryer did not work for our entire stay. At the beach, that's a major inconvenience, and we had to deal with wet clothes the whole vacation. We reported the issue immediately, multiple times and were repeatedly told someone would come fix it, but no one ever did.To make matters worse, we received an urgent text claiming our balance had not been paid in full and that we could be locked out of the condo if we didn't pay immediately. After multiple messages trying to resolve the situation, we stopped receiving responses altogether.The property itself was nice, but customer service and follow through were extremely disappointing. A quick response before arrival means very little if guests can't get help when something goes wrong. Based on this experience, we would have been better off booking directly through the hotel.