The property itself was great. The newly renovated space was clean and spacious. This was the perfect place for my family traveling to town from various parts of the country for a family event. This place allowed for all of us to hang out together but also to have our own space when needed.On the negative side, the arrival instruction and the real time support were terrible. First of all, the arrival instruction did not cover parking or where to park. Secondly, there are 6 external doors to the property, each with a different name or picture on them and the arrival instructions did not say which door to go to for access to the property. The instructions said to go to the "Yale Lock" and use the access code given. There are 4 "Yale Locks" on the building and my access code did not work on any of them. It took a while, while standing in the rain, to finally get a hold of a person to who meant well but really didn't know how to resolve the situation and needed to call me back. Eventually, after over 45 minutes, she got me to the correct door and gave me a working code to gain access. It was not a great check in experience. For the days prior to my arrival, the property managers were aggressively communicating the options for early check in and the additional fees required but at no time after my disappointing check in did anyone offer me a refund for the hour my family and I lost in the rain trying to get into the rental after my scheduled check in time.