Mauna Kai 9- Princeville Hanalei Bay Condo- Walk to Beach, Dining, Shopping

Aloha, Mahalo for sharing your feedback. We’re sorry the lack of air conditioning came as an unpleasant surprise during your stay. We understand how important this information can be when choosing a vacation home, and we appreciate you bringing it to our attention. Your comments are valuable and help us identify where we can make property details clearer for future guests. We hope you were still able to enjoy your time in beautiful Hawaii and would appreciate the opportunity to welcome you back again. Mahalo, Beth M, Heavenly Vacations

Thank you so much for taking the time to share your feedback following your stay, Kendra. We apologize for the inconvenience you encountered with the dishwasher. We appreciate you notifying us promptly of this issue so that we can take the appropriate steps toward a resolution. We are happy to know that our local team was able to assist you immediately. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

Simone, thank you for your review. We are so glad that you enjoyed your time here. We value our guests and want to ensure they have a pleasant and comfortable stay. The fans usually go on higher speeds so we will take a further look with our maintenance team and address it as soon as possible. We apologize for the inconvenience and hope we can host you again!

Hi, Georgene, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Thank you, Angel, for your feedback! We are happy you enjoyed this home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We look forward to welcoming you back for another wonderful getaway in the future!

Hello! Thank you for your thoughtful review. We are glad to hear you enjoyed your stay and apologize that you encountered some cleanliness issues. Please know that this is not commonplace, and will use this feedback as a means to improve in the future. We will ensure that pest control treatments are completed to prevent any further concerns. Thank you for staying with us. We hope to host you again!

Troy, thank you for the review of your stay. We are glad you enjoyed the location. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

Thank you for taking the time to share your experience, Tanaz, we regret to hear that we were unable to provide you with a pleasant stay. We are very sorry you weren't able to use the hot tub. It is always our goal for our guests to be able to use everything the home has to offer. We hope that the refund that you were given has helped with some resolution of the issue you experienced. We apologize for the house not being cleaned as thoroughly as is our standard. We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team. We truly hope we can host you for a more comfortable stay in the future.