Initial impression was positive when we arrived as the unit appeared to be very clean & comfortable. The kitchen was well stocked with utensils and cookware for dining in, the living area was attractive & comfortable, and the storage shed with chairs, umbrella and moving cart was very convenient for going to the beach. Unfortunately, upon arrival (and after 24 hrs. driving in the car), we discovered that the shower in the smaller bathroom did not work. I called Property Management right away on that first day (Saturday) to request maintenance, but no one showed up until Monday. And when he did, he advised he was only there to confirm the shower didn't work, he was not there to repair it. The shower was not repaired during our stay, and we had to coordinate using the master bathroom shower for five people all week long. With showers needed multiple times per day for everyone to clean off the sand & salt water and lotions.....this was very disrupting!
Daily calls to property management resulted in promises to get "ownership's permission" to make repairs and to provide feedback to me......but neither happened. Property Management did not call back with updates and apparently approval from ownership to repair the shower was not received, as the shower was never repaired.
One additional issue that dampened the vacation was the fact that there was no "extra" roll of toilet paper for either bathroom. Normal etiquette with any other locations and/or hotels is to have at least one extra roll for emergencies. A trip looking for an open store on Christmas Day morning to buy toilet paper is not something we will fondly remember.
On our last day....the A/C decided not to work properly. We called Property Management and a repair person was dispatched in the afternoon and he was able to make a temporary repair to get it working. Hopefully it has been repaired completely for the next guests.
As an added note.....if we had not had the problems as listed above, we would have been able to give this property a 5-Star rating. But, due to poor response & follow-up from Property Management and/or no apparent response from the Owner, regretfully we can only give a 2-Star rating.