4/10 Poor
Anisha B., San Francisco
4 Jan 2021
Overall bad experience
I have rented countless properties all over the country through this site and others, and I think I have complained maybe 1 out of the 50. But I’ve never written a bad review... until now. I’m also filing a complaint with VRBO which I have never done.
This cabin is nice in that it is modern with updated finishings. The downside is that it is not kept up well at all and was dirty. We ended up having to deep clean it ourselves because especially with Covid and a six-month-old, we did not feel comfortable staying there. We could not even trust that the bedding or towels were clean. The cabin is tidy upon arrival. But tidy does not equal clean. The hardwood floor from our first 10 minutes left our socks black... I took pictures.clearly no one had mopped in a long time. My mom found hair on her pillow in her room. There was dust everywhere, especially along the baseboards. I took pictures of that as well. The dust was so thick I’m not sure anyone has dusted in years. Finally, the carpet upstairs was clearly not vacuumed as there were bits on the carpet. Again took pictures of that too. We also bought sheets to lay over the sofas because they’re in an awful condition. I messaged to let the property owner know of the cleanliness issue (and a dryer issue) so they could address it with their “cleaning” company for the next guests and the response I received was basically calling me a liar because no one had said that prior to me. This is an extremely ridiculous response since my comments were not that the cleaning company has ALWAYS failed to clean, but rather THIS time it wasn’t clean. A simple “I apologize you had a bad experience but if you could please send me the photos so I can make it right” would have sufficed! I asked for the name of the cleaning company so I could contact them directly and he did not provide it. That leads me to believe that there is no cleaning company.
If you’re looking for a tidy cabin, this is a great option. If you’re looking for a clean cabin, this is not the cabin for you.
Anisha B.
Stayed 3 nights in Dec 2020