Snowy Lakeside Holidays | HOT TUB | Sleeps 10

Thank you for the review! We hope to see you back!

Thank you for your review! Glad you had a wonderful time!

Glad you had a great time!

Thank you for the review! I'm glad you enjoyed the stay. I wish you had let me know that there was a sulfur smell. I would have had Culligan come out and inspect the water softener/iron filter system. Unless someone, a guest, tells us, we don't know. I will also have a look at the pedal boat.

Thanks for the review. We strive to give each guest a wonderful vacation. We were unaware that the pedal boat seat is broken and wished that you would have let us know so we could have gotten it fixed during your stay.

Thank you again for the wonderful review and renting both of our properties.

Welcome Back anytime! We love to have you!!

Catherine, As it was explained to you before. The occupancy is for 10 people only, not 17. You just can't invite whoever you want over. There is liability to consider, rules that I need to follow as a business owner, and more wear and tear on my septic/well system and other amenities, provided. I allow up to 4 vehicles and gave you permission for 5. There were more vehicles, and they were encroaching onto other's property. I did choose to ultimately not cancel your reservation and allowed you to stay. Even though a case was created by VRBO for your non-compliance of the ocuupancy rules.

Thank you for your review Prior to your stay, all the furniture was thoroughly inspected (as we usually do) along with the kitchen set and chairs. We did have someone smoke in the home the weekend prior so the furniture was looked at even more closely for burn marks and the smell of smoke. They were wiped down. cleaned and sanitized. There was no damage to the furniture before your stay. The wooden chair that was damaged had chucks of wood missing and it was splintered. As if the chair was knocked over and the corner of the seat hit the floor. I would have been more concerned that your baby and kids possibly getting splinters and hurt from the damaged chair. So, it surprises me that you wouldn't immediately let us know about the chair having damage. Just the claim of that it was dirty under the couches after your stay (when you were charged for a damaged chair). Also, having an area rug right in front of both the couch and love seat is hard for me to believe that the kid's toys would end up under there. Usually when you drop a toy on the rug it will just stay right there, even with a ball the momentum stops. In my experience I would find more of my kid's toys stuck in the side of seat cushions then under the couch. In our Rental Agreement and our Welcome Guide we do ask you to notify us if there are any concerns and or issues in which we heard nothing from you, until I had to charge you for a damaged chair.

Thank you for your review. I'm surprised to here that the house was not up to a professionally cleaned house. We had several communications back and forth about the cable being down and nothing was said to me about the cleaning. We take pride in our properties, and are very proactive for guests to respond if there is a issue, so it can be corrected. I did speak with the owner of cleaning company that we use, and she was just as surprised as she was there personally cleaning herself just prior to your check-in. Yes, I do know that the main floor is in need of painting due to the feathering in of some drywall mud. With the Covid and the restrictions from our Governor, painting was not essential and not being able to purchase the product became a difficult task, and then trying to find a contractor to do the work (as they were all backed up from the shutdown) unfortunately it didn't happen. Needless to say the painting will have to wait now until this Fall.