The reviews for this property are mixed and I feel that is where I need to start. I used the contact through VRBO to gain some reassurance prior to our holiday. I was reassured that every issue previously raised had been addressed and I would be able to contact someone in Orlando should there be any issues when we arrived.
The location is brilliant, and the area is safe, quiet and perfect for the parks. The property is tired but all it needs is a little TLC to make it look amazing. Some care and attention with décor and equipment is all it would take. The linen for all rooms was clean, there were plenty of towels and the equipment in the kitchen worked.
However, on arrival we noticed the pool wasn’t working and it was cloudy, the remote for the main television didn’t work and a fire alarm was going off randomly throughout the night, I contacted the property manager immediately, by phone. As it was the weekend, I left a message but got no response. Finally, I called the vacation office customer service. Giving them all the details, we hoped this would be fixed.
To cut a long story short, it took 23 emails and 16 phone call to get the pool working for the final week of our three-week vacation. The customer service people were polite, apologetic and always with good intent, but I feel there was no ownership to get things fixed and they were let down by their people who should be on the ground sorting it out.
I contacted them for a late check out due to change of flight and was kindly given complementary late check due to the problems we had experienced. That was very much appreciated. However, during this time, the air-conditioning stopped working and I needed to send another email to inform them before the next people arrived. I hope they did.
We didn’t experience repeat of issues raised by others, however my advice is to go straight to the vacation company if you have issues and be prepared to be persistent.