Pool / Spa
Children not allowed
Max guests: 3
Cancelled bookings will not receive a refund
The room didn’t get serviced, we never received toilet paper or fresh towels to the room, we had to go get them ourselves. The deck chair was full of cobwebs and dirt. and the balcony flooring was stained and dirty.
No where to wash dishes except the bathroom sink. Or in a bucket. And no table to eat at. No broom for us to sweep up the mess on the balcony or if we needed to sweep up something.
The bedding was a sheet under a doona insert, no doona cover, that was stained and not washed, with a sheet on top, we had to go home to get our doona, and the springs were sticking up in the mattress. Overall the only great thing about the stay was the staff and the scenery. The TV had very bad quality and is difficult to watch because it’s hard to see what you are watching.
Thank you for your feed back, I am sorry that you did not enjoy your stay at Magenta.
As we are not part of the resort, the properties we manage are not serviced which was also explained prior to your stay. Basic amenities (i.e. shampoo, conditioner, soap, toilet paper, tea and coffee) are supplied. Had we have known you required additional amenities, we would have happily delivered them to the property for you.
As it was a studio room that you booked there is no sink, there was a wash up tub provided for your convenience.
I had offered to take fresh towels to the property and also offered to clean the outdoor furniture but you advised me not to worry about it and were happy to take the fresh towels from our office.
We have the bedding made up the same way as the 5 star resort that is located in Magenta do. The doona is folded between 2 sheets with an additional bottom sheet on the bed.
I was not aware of the springs in the mattress sticking up or the TV reception not being clear as it has not previously been reported to us. I will pass this information on to the owner so that it can be rectified.
Such an easy and lovely stay at Magenta! Comes with all resort activities and a simple way to stay resort style! Beautiful, Clean and great accommodation. We will be back!