SLEEPS 9: Features include views, gas wood fire, pet friendly*. LINEN NOT ...
Check-in: 3:00 pm
Check-out: 10:00 am
Minimum age of primary renter:18
100% refund if cancelled at least 60 days before arrival date.
Had an amazing weekend at Harrison Street! The house was lovely, clean and cosy! The view of the ocean from the house was incredible! Would definitely visit again :)
Good basic accomodation
We stayed here for a weekend away. The house is very basic but in a great location with views of the ocean!
The second living area is not connected to the main part of the house. This was not described in the property description, which is a shame.
Terrific view, comfortable and clean. Loads of places to sleep! A good selection of books to browse too. The location was fantastic - out of the way - a quiet, dead end street - but oh so close to the Great Ocean Walk, with numerous paths to sandy and rocky beaches. We had some spectacular pink sunrises and deep red sunsets.
It was windy when we were there and Marengo had a blackout, but that was fixed fairly quickly. The staff at the Real Estate Office were polite, friendly and professional, and handled our phone query about resetting the fuse box promptly and efficiently. The electric stove could do with an upgrade (it didn't heat up that well...or maybe I'm just too used to my quick gas stove, but everything else was A1. If you bring a dog in winter, if it's a small dog, think about bringing a kennel for it too as the balcony is secure but unprotected from the wind.
A great stay, especially for nature lovers!
Shocking experience with estate agent
Having asked two weeks prior to stay by email if we could possibly check out a bit later Easter Monday - their next day email reply stated - these are exact words from Christine ``` Checkout is strictly 3pm after Easter stays``. We checked out at 1pm and they took $45 from the credit card I had used to pay the booking (not even the one given on Bond) No explanation as to why, given the above email response from them regarding check out time, nothing at all. My email asking why (showing them their email) fell on deaf (and clearly rude and very unbusiness-like) ears. I will never use them again .
Dear Merilyn, Thank you for taking the time to review your recent stay/experience. Due to the nature of Holiday Home Rentals (unlike Motels/Apartments) we are unable to grant late checkouts that far in advance due to Instant Bookings and the number and time it takes to clean entire homes, particularly post Easter (unfortunately, in this instance your property was a changeover, with another guest arriving on your day of departure) . In hindsight, you should have been given the opportunity the day prior to your departure to check if a late departure was possible. Our Terms and Conditions quite clearly state that check-in times are 3.00pm and check-out time in 10.00am . I will investigate your "quote" regarding checkout time being 3.00pm as that response was not forthcoming from this office. As the Cleaning Staff are "Contractors" penalties for late check-outs apply which is "normal" in the accommodation industry. Kind Regards
Great Location, Bad Customer Service
Great Location in Marengo; The Accommodation is OK (3 stars) but Great Ocean Road Real Estate customer service is very average.
Dear Guest, Thank you for taking the time to review your recent stay. We agree, Marengo is a lovely location. It was disappointing to be made aware of your customer service experience and I will take steps to ensure that all our guests have an enjoyable experience, including a friendly and an informative first point of contact. Kind Regards
Wonderful Family Holiday
Four of us (two sisters, brother and niece) really enjoyed our stay in this lovely house at Marengo Reef. The great variety of parrots and other birds visiting the balcony were a real treat, especially for our niece from UK. It was a very short stroll to the headland walking trail and an easy walk to the beach.