Idyllic Coastal family holiday house - dog friendly

Thanks Harlie, glad you enjoyed your stay :) was a pleasure having you in our home, you were the perfect guests!

Thanks for your feedback Bruce. The hot water system has a boost switch, which must have been switched off by another guest. If you had contacted us we could have advised how to resolve the issue. Thanks for staying

Hi Lisa, I’m sorry that you are disappointed, retaining some of the deposit is not something that we wanted to, or like doing. We have a team of two cleaners and our fees are fairly consistent, based on an hourly rate. We were invoiced for more than double time as it took them double the time to clean after your stay. We didn’t personally inspect the house after your stay unfortunately and can only go on what condition they told us the house was in, the photos they sent us and the fees we were charged for cleaning. We did send the checkout instruction via text, over the stayz inbox and it is printed on the wall. It was not just the beds that weren’t striped, there were multiple things that weren’t done that were on the checklist. We also didn’t charge you all the additional cost, just enough to cover some of the fees, we covered the rest ourselves. Again, our apologies for the smoke alarm but unfortunately that sort of thing is out of our control and completely unpredictable, we have never had any issues with it. The timing was very inconvenient I understand but you also didn’t alert us of the issue, it was us that messaged you after we received an alert that the smoke detected had been alarmed. You can’t really blame us for something out of our control that we weren’t aware of. We also had reports that you had a gathering at our house, with many more people than were booked in for the stay. We did not make a big deal about this given the circumstances but may explain additional cleaning that was required. We are glad that you liked our house though. Thanks for your feedback