If you are looking for a perfect beach getaway then look no further! Only a ...
Check-in: 2:00 pm
Check-out: 10:00 am
Minimum age of primary renter:18
No refunds for cancellations made after payment is made
Damaged mouldy room
The sun room obviously had some water damage and was awfully stinking of mould. A health hazard, especially for young children and asthma sufferers.
That damage to a property can occur i can understand. What i can’t understand that we where still charges the full price and that we where not notified in advance!
I would love to recommend the place we stayed for others. But the conduct of the company or owner I find unacceptable. Also there was a deal online when booking stay 2 nights and get breakfast at bowls club etc. we stayed 2 nights we never got anything of that sort...
Always disappointing to find these reviews.
This particular property did in fact have a water leak from a recent storm and it was dealt with over a month prior to your stay, the carpets were dried out and subsequently cleaned and deodorised. The owner also stayed at the property to ensure that all was in order in the 2 weeks prior to your stay.
However, I am at a loss as to the timeframe of this review, as your stay was back in May, and at the time of your stay you did not notify our office in relation to your concerns. I can assure you it would have been acted upon immediately. It has now been 9 weeks since your stay. We have also had other guests at the property who have not had any problems.
In relation to your comment about the deal, yes we have two packages on offer, however you did not take up either of these packages. Your booking was taken Homeaway and at no time did you indicate or request that you wished to take up a package. The price you paid did not include the golf or bowling deals.
As I said, it is disappointing that you were not satisfied with my company, however unless holiday tenants report issues they encounter, we do not interrupt their holiday. If we can help you in the future I am sure you would find our services and our obligations to your satisfaction.