Entire home

Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms

Photo gallery for Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms

Games room
Pool
Living area
Private kitchen
Interior

Reviews

9.2 out of 10
Wonderful
4 bedrooms3 bathroomsSleeps 8168.7 sq m

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi

Explore the area

View map
Kissimmee, FL
  • Place, Mystic Dunes Golf Club
    ‪2 min drive‬
  • Place, Walt Disney World® Resort
    ‪7 min drive‬
  • Place, Disney Springs™
    ‪15 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪37 min drive‬

Rooms & beds

4 bedrooms (sleeps 8)

Bedroom 1

1 King Bed

Bedroom 2

1 Queen Bed

Bedroom 3

2 Single Beds

Bedroom 4

2 Single Beds

3 bathrooms

Bathroom 1

Bathtub · Toilet · Shower only

Bathroom 2

Toilet · Shower only

Bathroom 3

Bathtub or shower · Toilet

Spaces

Deck or patio
Porch or lanai
Kitchen
Garden
Dining area

About this property

Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms

This family-friendly home is the perfect place for you and your loved ones to enjoy while visiting the theme parks and attractions of Orlando, Florida.

This four bedroom/3 bathroom home features a sparkling pool set in a screened enclosure with conservation views, an air-conditioned carpeted games room with a pool table, dart board, air hockey, and a foosball game, plus themed bedrooms the children will adore.

It is nestled in the popular Windsor Palms gated resort community - less than 4 miles from Walt Disney World® Resort in Orlando.

> Pool with raised, bubbling spa (not a hot tub)
> Optional pool and spa heating (chargeable option)
> The raised spa pool is the same heat as the pool, not a hot tub
> Sundeck and shaded lanai
> Conservation views
> Beautiful furnishings and decor
> LCD HDTV in the family room and every bedroom
> Full-size kitchen with all appliances
> Laundry with washer and dryer
> Family games room with 8' slate pool table,
> Dart-board, air-hockey table, Wii game station, and foosball table
> Laptop-friendly workspace
> FREE WiFi Internet
> Digital entry/lock system with unique, private code

VillaDirect also provides a range of amenities on the property for the start of each guest’s stay - including coffee, milk, sugar, salt, pepper, soaps, body wash, shampoo, conditioner, sponges, dishwasher tabs, washing detergent pods, liquid soap, extra trash bags, a roll of toilet tissue in each bathroom and more. We’re always interested in feedback about what additional amenities could benefit guests who stay in our homes. It is expected that guests will need to replenish some items and supply personal toiletries during their stay and that things are only provided as a "starter pack" of amenities. Please note that amenities may be changed without notice due to supply constraints.

Set in luscious landscapes, the Windsor Palms resort and clubhouse offers an array of complimentary amenities to all guests staying at VillaDirect vacation homes.

Choose to stay in shape in the state-of-the-art fitness room. In addition, the popular club house at Windsor Palms provides the perfect place to sit around the resort pool, kiddie pool, hot tub, or sun yourself and meet other guests and families worldwide.

Kids of all ages will want to stop at the video games room or play pool or table tennis inside the clubhouse. Even a 58-seat cinema has regular showings of popular and recent family-friendly movie releases.

You'll find picnic and barbecue stands, a kids tot-lot, tennis courts, basketball courts, and a soft, sandy volleyball court outside the Windsor Palms clubhouse. There's even a sundry shop in the club if you run short of sunblock or need a drink and a snack. Windsor Palms is ideally located for fantastic vacations on Disney's doorstep, with some of the best shops and restaurants just a few minutes away at Formosa Gardens and Disney less than three short miles from this fabulous resort, almost next door to Walt Disney World® Resort in the Kissimmee area.

> Resort clubhouse with pool
> Resort children's adventure playground
> Resort Picnic/BBQ pit
> Resort volleyball court
> Resort tennis courts
> Poolside spa and hot tub
> Poolside shaded pergolas
> Poolside Tiki Bar
> Clubhouse video arcade
> Clubhouse games room
> Clubhouse 50-seat movie theater
> Clubhouse fitness center
> Clubhouse Sundry shop
> Clubhouse WiFi
> Guarded resort entry

Add dates for prices

Amenities

Pool
Hot tub
Kitchen
Washing machine
Dryer
Free WiFi

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House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
default

Pets

No pets allowed
default

Smoking

Smoking allowed: in designated areas

Check-out instructions

The host requires you to complete the following before checking out:
Remove personal items, remove leftover food and drinks and take out the rubbish
Turn off the lights and lock the doors
Failure to complete these may result in a negative review from the host.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there are no carbon monoxide detectors or gas appliances on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher

About the area

Kissimmee

Located in Kissimmee, this holiday home is near theme parks and near a water park. Mystic Dunes Golf Club and Reunion Resort Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Walt Disney World® Resort and Old Town. Check out an event or a game at ESPN Wide World of Sports Complex, and consider making time for Disney's Hollywood Studios®, a top attraction not to be missed. Jet skiing and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with cycling and horse riding nearby.
Map
Kissimmee, FL

What's nearby

  • Mystic Dunes Golf Club - 2 min drive - 1.4 km
  • Walt Disney World® Resort - 7 min drive - 6.8 km
  • Disney's Animal Kingdom® Theme Park - 10 min drive - 6.5 km
  • Disney Springs™ - 15 min drive - 16.1 km
  • Magic Kingdom® Park - 17 min drive - 17.6 km

Getting around

  • Kissimmee Station - 26 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 26 min drive

Restaurants

  • ‪Starbucks - ‬7 min drive
  • ‪7-Eleven - ‬7 min drive
  • ‪Osaka Bay Buffet - ‬7 min drive
  • ‪Sickies Garage Burgers & Brews - ‬7 min drive
  • ‪Kenzie's - ‬5 min drive

Frequently asked questions

Does Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms have a pool?

Yes, this property has a pool.

How much does it cost to stay at Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms?

As of 3 Apr 2026, prices found for a 1-night stay for 2 adults at Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms on 25 May 2026 start from AU$272, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms pet-friendly?

No, pets are not allowed at this property.

How much is parking at Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms?

On-site parking is available at the property.

What time is check-in at Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms?

Check-in begins at 4:00 PM.

What time is check-out at Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms?

Checkout is at 10:00 AM.

Where is Perfect home for a family visiting the attractions with 4 bedroom 3 bathrooms located?

Situated in Kissimmee, this holiday home is 1.7 mi (2.8 km) from Mystic Dunes Golf Club and within 6 miles (10 km) of Walt Disney World® Resort and Mighty Jungle Golf. Bonanza Golf & Gifts and Jack Nicklaus Course are also within 6 miles (10 km).

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 35 out of 49 reviews
Rating 8 - Good. 10 out of 49 reviews
Rating 6 - Okay. 2 out of 49 reviews
Rating 4 - Poor. 2 out of 49 reviews
Rating 2 - Terrible. 0 out of 49 reviews

9.0/10

Cleanliness

9.4/10

Check-in

8.8/10

Communication

10/10

Location

9.6/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Andy L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place

Legit
Stayed 4 nights in Apr 2025
Response from VrboOwner on 17 Apr 2025
Hi Troy - Thanks for leaving a review, we truly appreciate it!
Verified

10/10 Excellent

Leslie L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay!!!

Lovely home! Close to all attractions
Stayed 8 nights in Sep 2021
Response from VrboOwner on 14 Sept 2021
Hi Leslie Thanks for taking the time to leave us a review. We appreciate it! We're glad that you found the home so nice for your stay. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.
Verified

10/10 Excellent

David B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect, as always

Third time we’ve stayed here over the years. Each time was exactly as advertised and as we expected.
Stayed 8 nights in Feb 2025
Response from VrboOwner on 18 Feb 2025
Hi David - thanks for taking the time to leave a review. We're happy that you keep coming back and we hope that you'll book again with us next time.
Verified

10/10 Excellent

Jay S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Stay!

Everything was clean and in working order! We were able to book and stay on short notice after our other VRBO didn’t work out.
Stayed 4 nights in Jun 2024
Response from VrboOwner on 25 June 2024
Hi Jay We were glad that you found everything to be clean and in good working order when your plans changed. We hope that you'll consider booking with us again on your next trip to Orlando.
Verified

10/10 Excellent

JOHN M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Kissimmee Stay

Beautifully decorated house in a great neighborhood close to Disney!
Stayed 8 nights in Dec 2020
Response from VrboOwner on 3 Feb 2021
Hi John Thanks for taking the time to write a review following your stay. We're very glad that you had such a wonderful time. We hope to welcome you to a VillaDirect vacation home again in the future.
Verified

10/10 Excellent

Connie W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

They thought if everything

Beautiful home! Loved our stay. Pay the extra for the heated pool in April you’ll thank me. They thought of everything: shampoos, body wash, dish soap, hand soap and detergent to get you through a day or two. A printer to print tickets. I will stay here again!
Stayed 7 nights in Apr 2025
Response from VrboOwner on 20 May 2025
Hi Connie - thanks for leaving us a review! We're happy that you had such a great time and hope to welcome you back again real soon.
Verified

10/10 Excellent

Mary W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Relaxing stay

This property is exactly as advertised. The house was clean and the property manager was quick to send someone out to heat the pool last minute for us. We will definitely look to stay here again.
Stayed 6 nights in Sep 2021
Response from VrboOwner on 19 Oct 2021
Hi Mary Thanks for taking the time to leave a review. We're very happy that you found everything you wanted from the home. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.
Verified

10/10 Excellent

Sean P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great villa with a great location

The villa had everything we needed and had loads of space for a party of 7 adults. The pool area and games room were fantastic and very well used after a full day at the parks. The villa is in a gated community and close to all the parks, especially Disney. We wouldn't hesitate to book this villa again should we return.
Stayed 16 nights in Aug 2024
Response from VrboOwner on 16 Sept 2024
Hi Sean - We're delighted that you had such a great time. We hope that you come back to Orlando again soon and we look forward to welcoming you again. Thanks for the review!
Verified

10/10 Excellent

Christina M.

Liked: Cleanliness, check-in, location, listing accuracy

Relaxing

It was a pleasure to stay here. Very relaxing.
Stayed 2 nights in May 2022
Response from VrboOwner on 6 June 2022
Hi Christina Thanks for the review - we're delighted that you found the house so relaxing. We hope that you'll come back and stay with us again soon.
Verified

10/10 Excellent

Raquel R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family getaway

What a wonderful property, exactly what we needed for a little family getaway. My daughters (6 & 5) loved the pool and the Mickey room. Very clean and had all the amenities needed to be comfortable. Also super close to all the Disney attractions which was great for our plans. Overall great location and would definitely stay here again :)
Stayed 4 nights in Sep 2020
Response from VrboOwner on 27 Nov 2023
Hi Raquel - Thanks for leaving a review. We're delighted that you had such a good stay. We hope that you'll come back again soon.
Verified

10/10 Excellent

Rob H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location

This home has a conservation view with a very nice pool and great game room. It was nicely appointed and well managed. We would rent this home again if available.
Stayed 25 nights in Mar 2023
Response from VrboOwner on 13 Apr 2023
Hi Rob - Thanks for leaving us a review, we appreciate it. We hope to welcome you back again soon.
Verified

10/10 Excellent

Janet S.

Liked: Cleanliness, check-in, location, listing accuracy

Great Family Vacation Spot

We had a few mishaps with the door code and the coffee maker, but other than that it was the perfect please for a family to stay within close proximity to the Disney parks and still have the luxury of a private pool and game room. We had a great time making wonderful new memories.
Stayed 4 nights in May 2021
Response from VrboOwner on 2 July 2021
Hi Janet We're sorry about the problems with the door code and the coffee maker during your stay - but we're glad that everything else was great for your stay. Please remember that you get a returning guest discount if you book with VillaDirect next time!
Verified

10/10 Excellent

Susan S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

All you need

House was great exactly as shown in the photos. It had everything we needed. Close to the parks, shopping and restaurants. Really enjoyed the hot tub and pool. I recommend this villa.
Stayed 21 nights in Feb 2020
Response from VrboOwner on 27 Nov 2023
Hi Susan - Thanks for leaving a review - we appreciate it. We hope that you'll come back again soon.
Verified

10/10 Excellent

Mary L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Convent location

Was here for volleyball tournament in downtown Orlando. 30 minute drive and conveniently located close to parks.
Stayed 6 nights in Jun 2022
Response from VrboOwner on 1 July 2022
Hi Mary Thank you for leaving us a review. We're delighted that the house was such a "good fit" for you. We hope that you come back soon.
Verified

10/10 Excellent

Lavada W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Home away from home

Nice private home in a gated community near Disney, Universal Studios, Sea World and several other Orlando attractions without being in a lot of traffic. You can stay home and enjoy the Florida sun without leaving the house.
Stayed 10 nights in Dec 2023
Response from VrboOwner on 10 Jan 2024
Hi Lavada Thanks for taking the time to send us a review - we really appreciate it. We hope that you'll come back and stay with us again soon!
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy

Enjoyable

House has many features. We enjoyed them all.
Stayed 4 nights in Apr 2023
Response from VrboOwner on 5 May 2023
Hi Ariah Thanks for leaving us a review =- we appreciate it. We hope to see you visit and stay with us again soon.
Verified

10/10 Excellent

Yesenia M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice secured

Everything was great except for the fact there wasn’t at least 2 rolls of toilet paper in each bathroom. Overral we enjoyed our stay at this property.
Stayed 7 nights in Jan 2022
Response from VrboOwner on 21 Jan 2022
Hi Yesenia Thanks for taking the time to provide us with feedback after your stay. We're glad that you found everything great. We are sorry that you were expecting 2 rolls of toilet paper. As standard, we only provide one new roll in each toilet, which is listed on the advert. The amenities that we provide are meant to be a "starter pack" and it is expected that guests will visit a supermarket during their stay for supplies. However, we will look into this and see if there's a way we can provide additional spare rolls in each home. We hope that you will be coming back soon and that you'll book and stay with us again next time.
Verified

10/10 Excellent

Chad L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Orlando Disney visit

Property is nice, close to all theme parks but on a quiet road. No toilet paper, paper towels, garbage bags, etc, so beware. Pool & hot tub heat is extra. Overall, very happy w the home. We will definitely come back if we visit the theme parks again.
Stayed 7 nights in Feb 2022
Response from VrboOwner on 24 May 2022
Hi Chad Thanks for leaving us a review - we appreciate it. We're very sorry that the home wasn't equipped with the standard amenities when you arrived. We will raise that with housekeeping. As standard, you should have had a starter pack including coffee, milk, sugar, salt, pepper, soaps, body wash, shampoo, conditioner, sponges, dishwasher tabs, washing detergent pods, liquid soap, extra trash bags, a roll of toilet tissue in each bathroom and more. We hope that this didn't spoil your vacation and that you will come back and stay with us again soon.
Verified

8/10 Good

Jill P.

Liked: Location, listing accuracy
Disliked: Cleanliness

NICE PLACE - FEW ISSUES

This was a nice place to stay. I only had some issues with the code for the house, there were no washcloths, no trash bags and one of the twin beds was very dirty. Other than that, the managers were nice and the property was nice and felt safe.
Stayed 6 nights in Apr 2021
Response from VrboOwner on 2 July 2021
Hi Jill Thanks for taking the time to write a review of your stay at "Disney Magic Vacation" in Windsor Palms. Following your stay, we changed the lock on the door, as it had some technical issues and we didn't want future guests to have the same access code problems. We apologize for the inconvenience. When you stayed, we were experiencing some issues with housekeeping and have since implemented some new procedures which should make sure that these issues don't occur again - so thank you for your feedback. We hope that you will come and stay with us again in future. Please remember that you can get a returning guest discount off your stay and save money when you book with VillaDirect next time.
Verified

8/10 Good

VICTORIA F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great house for doing Disney with kids!

We stayed here with our 3 kids (7, 9, 12) and my parents. The house was great for a family Disney vacation. PERFECT LOCATION. About 20 minutes from Magic Kingdom and Animal Kingdom; about 45 minutes from Orlando airport. The kids loved the inground pool (FYI : we paid to have it heated since our stay was in December) and the game room. We would spend one day at a Disney park and then the next day relax at the house and everyone was totally happy with chilling there! My parents walked the kids down to the Clubhouse a couple times as well, which they all enjoyed. Neighborhood was quiet and walkable and everyone we encountered was friendly.
Stayed 7 nights in Dec 2021
Response from VrboOwner on 15 Feb 2022
Hi Victoria Thanks for taking the time to write a review - it's appreciated! We're very happy that you had such a great time with your family - both at the nearby theme parks and also in the house - and that you made full use of the amenities and the pool during your stay. We hope you'll be coming back soon and that you will book with us again.
Verified

6/10 Okay

Rebecca W.

Liked: Check-in, location, listing accuracy
Disliked: Cleanliness

It was okay

We enjoyed the house and how close it was to the Disney parks. However, the dryer stopped working and no one came to fix it. We went the last 4 days of our trip without a dryer. We paid to have the pool heated, but they would turn the heat on at 8am. By the time, it would heat up it would be evening and cooler, so the kids didn't enjoy it.
Stayed 8 nights in Nov 2022
Response from VrboOwner on 27 Dec 2022
Hi Rebecca Thanks for your feedback. We are sorry that the dryer stopped working for you over your Thanksgiving stay. We did send an appliance tech over to the house the day after you called, but the dryer needed a part, which didn't arrive until after your stay. Unfortunately, we weren't able to sprinkle "magic dust" on this problem to make it go away this time! The pool heater runs from 8:00AM through until 10:00PM every day. Because of noise restrictions placed by the resort, the pool pumps and heaters cannot be run 24 x 7. This is a common restriction on almost every resort in the Disney area. We are sorry that you felt that these issues seem to have spoiled your vacation to Orlando. We hope that you will come to stay again soon.
Verified

10/10 Excellent

Donna K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Our New Home-Away-From-Home

We were a group of 3 adults, a teenager, and an 11-yr-old. This property was excellent for us ..... very comfortable, clean, and stocked with any kitchen item you could possibly need. The game room was well-used by the kiddos, and the pool was clean and comfortably warm for November. Location to the parks was perfect, with restaurants, groceries & shopping nearby. We had rented a different home in Kissimmee for many years' of vacations, but find ourselves wishing we had rented this one first! To add a small recommendation to the owner: It would be nice if the house had more bath towels & washcloths. We had plenty of pool towels, but only a few bath towels. And no spare rolls of TP, but that was easily taken care of when we bought groceries. Overall, 5-star and then some!!
Stayed 9 nights in Nov 2023
Response from VrboOwner on 6 Dec 2023
Hi Donna - thanks for leaving such a great review and thank you for the feedback. VillaDirect welcomes feedback from our guests and we'll be sure to act on your suggestions. We hope that you'll come back and stay with us again soon.
Verified

8/10 Good

Natasha N.

Liked: Check-in, communication, location, listing accuracy

Nice well equipped home

My family really enjoyed our stay at this lovely home. Everything you could possibly need was at your fingertips and very close to the many attractions. We really enjoyed the private pool and spa and game room was a plus for the kids. The community was quiet and very nice. Overall the home was very comfortable and it made for a relaxing vacation. I rated 4 stars because there were just some minor cleaning issues that could be improved, such as a few dirty dishes in cupboard, sticky video game controllers and kids bedding didn't smell that fresh. I washed everything the first night. Also, kitchen table was a bit sticky under the table mats. None of this ruined our stay, but just things to point out to the cleaning service for future guests, because it really is a lovely home!
Stayed 5 nights in Jul 2021
Response from VrboOwner on 10 Aug 2021
Hi Natasha Thanks for taking the time to leave a review following your stay. We're glad that you really enjoyed your stay. We are very sorry that the clean wasn't performed as well as it should have been and we will raise your comments with the cleaning crew to get them to "up their game". We hope that you will come back soon and enjoy anther stay in one of our homes. Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.
Verified

8/10 Good

Rosanne A.

Liked: Check-in, location
Disliked: Communication

The pool and the game room was a big plus....Just wish garbage bags and toilet paper were supplied

Was disappointed that there was no garbage bags ,toilet paper, paper towels, and cleaner for the counter which I had to go out and buy. The cost for cleaning etc should include these items. Called to report the garbage disposal was leaking on thursday message said if it was not an emergency to leave name and number and they would call you back, never did we were there till sunday
Stayed 5 nights in Nov 2022
Response from VrboOwner on 1 Dec 2022
Hi Rosanne Thank you for providing feedback. We are very surprised to read your comments on the missing items. For each guest, as advertised on our listing, we provide a starter pack including a range of complimentary amenities in the property for the start of each guests stay - including, coffee, milk, sugar, salt, pepper, soaps, body wash, shampoo, conditioner, sponges, dishwasher tabs, washing detergent pods, liquid soap, extra trash bags, a roll of toilet tissue in each bathroom and more. We are always interested in feedback about what additional amenities could be of benefit to guests who stay in our homes. We do not provide separate cleaner for the counter other than the liquid soap, sponge and wash cloths. Unfortunately, occasionally (but rarely) amenities may be changed without notice due to supply constraints. We are very sorry if any of these items were missed, or were not available for your stay and will check with housekeeping that they re-double their efforts. We are pleased that you had a good enough visit to still rate your stay as a 4-star and hope that you will come back again soon.
Verified

4/10 Poor

Gary O.

Liked: Communication, location
Disliked: Check-in

OK, at best.

Check in was terrible. No advance communication provided on additional vehicles/drivers. Ran out of toilet paper on day two. Replenishment is an extra charge. Zero cooking seasoning provided and no milk, as was told. OK cleanliness, but woodwork needs cleaning. For the money, this place was a ripoff. Pool ok, nothing special. Save your money and book elsewhere. Very disappointed and would not recommend.
Stayed 6 nights in Apr 2022
Response from VrboOwner on 28 May 2022
Hi Gary We really are surprised by your negative review! It seems that you do not answer emails that are sent to you by the host. The VRBO site is a GATEWAY - they don't communicate the arrival details with you. We show 7 emails sent to you from when you booked in August 2021 - none were replied to. We also emailed you 3 times, to advise you that you needed to register all drivers prior to your stay - again no response. We sent you the Arrival details including the door code to get in - which you appear to have received - otherwise you wouldn't have got into the property? And you complain that we don''t communicate? As for milk - yes, there were sealed pods of UHT milk provided for coffee for the first night along with a new, sealed, salt and pepper shaker set. All of these items (and sugar, etc) were left in the basket prominently placed on the kitchen counter. There was a new roll of toilet paper provided in each toilet, together body wash, shampoo and conditions, plus a bar of soap. A roll of kitchen towel was provided, extra trash bags, dishwasher tabs, washing pods, liquid soap and other items. These are STARTER items and we believe that it is reasonable to expect that you would go to a grocery store to replenish grocery and amenity items when you've used them during your 6 day stay at the home. At no point and nowhere in the advertising, our documentation or if you had ever called (which you didn't) to discuss your requirements did we ever indicate that we would provide amenities for the duration of your stay - or provide cooking spices!?!? We are sorry that we couldn't meet your expectations. You review is totally opposite to the usual reviews for this property - which has had 5 star reviews since it was first offered.

About the host

Hosted by VillaDirect Vacation Homes Orlando

Host profile image
VillaDirect provides families with the best home-away-from-home vacation experience and value in Orlando. With world-class hospitality from a dedicated guest service team, various 2-9 bedroom luxury vacation villas, townhomes, condominiums near the Disney theme parks, and prices to fit every budget, VillaDirect has become a leader in the Orlando vacation home industry. We help simplify family travel with our guest-centric approach, innovative rental concepts, reliable service, and commitment to providing our customers the best value for their budget.

> Inspected and approved by Walt Disney World® Resort
> Part of the Vacation Rental Home Connection program
> Professionally managed, inspected, and cleaned by VillaDirect Vacation Homes
> VillaDirect is rated A-Plus by the Better Business Bureau
> Local Guest Services Team available 24/7, 365 days
> Authorized Disney and Universal Studios discount tickets center

Why they chose this property

Whether traveling for pleasure or business, your accommodations are located strategically for easy access to Orlando's must-see attractions. In addition, you can enjoy the nearby theme park destinations such as Disney's Magic Kingdom, Epcot, Hollywood Studios, Animal Kingdom, Universal Studios, Islands of Adventure, Sea World, Legoland, Aquatica, and Discovery Cove, Typhoon Lagoon, and Blizzard Beach.

Being in the heart of the number one family travel destination, you will always be able to enjoy world-class entertainment, outlet mall shopping, championship golf courses, magnificent museums, and world-famous dining from places such as City Walk, Downtown Disney, International Drive, or the Orange County Convention Center.

Languages:

English, Spanish
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