Cozy Bungalow in Willow Glen

Susan and her husband were great tenants, I'm a little surprised at a three star review. During their stay there were no concerns, complaints or additional needs communicated. If in fact the outdoor seat cushions were this big of an issue I would've had them washed had it been brought to my attention. Unfortunately there was a light rain the day they arrived that most likely caused this issue. One additional notice that there are earplugs provided and are in the unit at all times.

Great family, would love having them back anytime.

Wow, this one is out of left field, the review really hurts! I am very upfront and reinforce the train prior to booking. not only did I let them move in the night prior to their actual stay but also let them use the hot tub free of charge. this house is extremely charming but yes; it was built in 1915. If you want the Ritz Carlton this is absolutely not the place to stay but if you want quaint, charming, and an unbelievable atmosphere it is definitely the place to stay.

I am not entirely sure what was inaccurate, but everyone is always very impressed with the size and quaint atmosphere of the 1915 bungalow. Unfortunately every once in a while we all have someone that's trying to take advantage of the system.

It’s always disappointing when somebody leaves a review like this even though everything had been disclosed. Kim was aware of the construction and that it was ongoing and was not disrupting her stay or the unit she was in. The spa was absolutely accessible as the tree was removed that day and had fallen due to a large windstorm the night prior. Sometimes unexpected things happen it’s how you manage/fix those things. Such a bummer that someone would leave a dishonest review like this over 6 months afterward. I think she may have not been able to afford it after all and took advantage of my kindness. I allowed a full refund minus the cleaning fee. I would never rent to Kim again, I value honesty too much.