4/10 Poor
Joseph G.
6 Feb 2024
Liked: Cleanliness, check-in
Don’t rent this in the winter
We rented the place for a month, but had to move out after two weeks. The home is not adequately heated and we had no control over the heat. Owner programmed the thermostat to provide a little heat for 2 hours in morning and 2 at night. We could not adjust the thermosrtat. We asked for more heat and were treated dismissively. The ambient temps in Luz were 55-60 degrees (F) and it was cold all the time. We had to buy electric space heaters (which are 220v and useless for us in the US). We are from Minnesota and are used to cold air, but this was ridiculous. The home has a boiler with radiators to provide heat. They use propane tanks that ran out frequently even though we weren’t getting heat. When it ran out the owner blamed us for using too much gas even though we had no control over the thermostat. She told us to make a fire in the fireplace, which only helped a little in the living room. After two weeks, at which time we had again run out of heat as well as hot water, she told us we'd have to pay for any more fuel, we couldn't take it any more and moved out, two weeks early. It was costly, but we had no choice. Hoping to get a partial refund from VRBO, but we'll see. What I do know is we were paying market rates and not getting any heat when we needed it. Never had such an experience in my many years of using VRBO. I would not rent from this owner.
Plus there was no clothes dryer, even though they say they have one - it's a clothes line.
Joseph G.
Stayed 32 nights in Dec 2023
