Private Yet Middle-of-the-Action Gull Chain Home

Thankyou Kevin, I know vacations are important. I would hate to disappoint our guests. It is important family time and we want to do our best to do our part in your experiences. Thankyou for the kind and beautifully written feedback! Randy and Cathy

Amber was right about a couple of things, yes it is a beautiful site, and it is close to shopping and nightlife. I am very sorry that Amber felt dissatisfied with her stay. I will stick with the facts: 36 hours prior to check out at 7pm Amber notified me of no hot water. I immediately responded that I would give her a $250 credit and call around for a plumber in the morning. I could not get a plumber out her last full day at the cabin. Her response to my e-mail indicating a plumber would be called and a $250 credit would be given was, and I quote: " Thank you Randy. We had a great time. Really enjoyed your place!" Upon my arrival about 40 hours later to meet the plumber, we found hot water on tap. The plumber said there was nothing wrong with the water heater, just heavy usage. (The neighbors had indicated that they saw 12-15 people, and the contract was for 6.) I did indicate an earlier guest in the year had contacted me about running out of hot water one night. When morning came, there was sufficient hot water for the rest of their stay. An on-demand hot water heater has been installed to avoid any future issues. All beds, sinks, etc. are thoroughly cleaned prior to all rentals. There is a 30 point checklist that is taken care of after every guest checkout. Before a guest arrives, all rooms are inspected for cleanliness and pictures are taken. Emails were sent to Amber with before and after pictures to show the damage that was done by her party and to inform her of the reasons why the damage deposit would not be returned. My emails were all fact based, nothing personal. I had many guests stay here over the summer and did not keep one dollar from anyone else. There would be no motive to keep Amber's damage deposit if there had not been any damage. Finally here is a list of the damages and extra expenses incurred because of her visit: Multiple tears to an expensive pool table surface ( damage est $450) Broken side burner on grill ($50) Burned railing on deck ($50) Two broken cue stick tips ($50) Extra cleaning charges for black soot in downstairs sink, beach sand all over furniture, extra oven cleaning charge ($100) In addition, a pickup load of garbage was hauled away and the lake had multiple red solo cups, beer cans and bottles in it. I work hard to ensure my guests enjoy their vacations. Vacations are an important part of life.