4/10 Poor
Shelley H.
22 Oct 2023
Liked: Location
Disliked: Communication, listing accuracy
Worst Vacation And Condo Experience
We arrived Saturday evening to find dirty silverware and dishes put up in the cabinet and draw. Took pictures of food on silverware. We had to wash everything that evening. Sunday morning went to go make coffee and found the coffee maker had 2-3 inches of mold and slime inside the coffee maker. Took pictures. We could hardly use the outdoor balcony due to all the smokers outside smoking cigarettes or marijuana. These are a no smoking units. Supposedly fined if caught smoking other than designated smoking areas. Kenny also left out that we would be charged a $56 parking pass. He also didn’t disclose that they were doing construction repairs for the next six months and we woke up every single morning at 8 AM to pounding hammers drilling and sawing equipment to floors above us. we called we complained we emailed never ever heard a response from Kenny the manager or host. This construction repairs went on all day long non stop until 430-500. I would never recommend this person to EVER rent from. Phoenix management really didn’t care either having the visitors smoke on the balconies. The manager just said they were happy to have them rented. This unit was a much cheaper unit then we have rented before. Maybe it’s just a class of people that rent these cheap units. We’ve never had any issues with Phoenix West or Phoenix West II.
Shelley H.
Stayed 7 nights in Oct 2023