THE SLOANE SQUARE STUDIO

Thank you for taking the time to leave a 4 star review. The address of the property would have been sent to you by Verb several days before your arrival. Apologies for the coffee machine - I was not aware it was leaking. If you had mentioned it during your stay, I would have replaced it with a new one. You never mentioned any issues with hot water in the kitchen and bath sink. You must have mistaken the boiler switch for the light switch in the kitchen, and accidentally switched off the boiler. There is a 'Boiler. Do Not Switch Off' sticker on the boiler switch. Once again, if you had just communicated with me, I could have provided assistance. I'm glad you thought it was good value overall. I always do my best to ensure my guests have a comfortable, enjoyable, and stress-free stay. If or when there are issues, and I'm made aware of them, I respond immediately to sort them out. Thanks again and best wishes.

Thank you for your wonderful review Kristiane. You were the perfect guests and I look forward to hosting you again in the near future.

Thank you for taking the time to leave such an honest and positive review. It was indeed an unusually hot summer for the UK. It was truly a pleasure having you as my guests, and I look forward to hosting you again soon.

Thanks for the review Kathy, it was a pleasure hosting you. Best wishes.

Thank you for taking the time to leave a review. I'm not quite sure what you mean by "a very high tube", but the shower is a standard electric shower attached to the wall. And the bath tub is a regular standard size too. I have had lots of elderly guests at this property, and no one has ever said it's "extremely dangerous for old people ". If you suffered from bad knees or any other disability, maybe you shouldn't have booked a property with a bath tub? You should have mentioned it prior to booking, so we could suggest alternative accommodation for you. Even so, there is a small step ladder in the flat to help you get into the bath if you were struggling to do so. All you had to do was ask. Anyway I'm glad you enjoyed the fantastic location and nearby shops.

Thanks Deborah. It was truly a pleasure having you both as my guests. I look forward to hosting you again. Best wishes.

Very shocked and confused to read your review. You claim the flat was very cold, and yet you never turned on the heating. There are multiple radiators in the flat. You never turned any of them on. The duvet was hidden in a black bin bag? There were 2 duvets left on the bed for you, but you asked for an additional one. I offered you the spare duvet, which was meant for the next guest. You took and used the extra duvet, but instead of saying thank you, you chose to leave a bad review about it being some black bin bag? You claim you weren't able to take a proper shower - why not??? The shower works perfectly fine! You claim the microwave doesn't work - it works perfectly! If you didn't understand how to operate the most basic microwave, all you had to do was ask. You never said a word. No tea/coffee spoons? Lots of teaspoons in the cutlery drawer in kitchen. Had to brush teeth in kitchen sink? Why??? That's really strange! The amount you were charged wasn't what was posted on Vrbo? I have nothing to do with payments. Vrbo handles all that for hosts. If you have an issue regarding payment, contact Vrbo, don't leave a bad review about it on.my account. I went out of my way to ensure you were comfortable and happy, so I really don't understand any of this.