CHIC APARTMENT- CLOSE TO BEACH

I am happy your enjoyed your stay and thanks for taking good care of the apartment during your stay. I have taken your advice on your valued suggestions. A big thank you to you!

The elevators are convenient and are in perfect use 99.9% of the time. There is once a year, for a day, when the lift is out of service for a full safety maintainence check and this happened to be during your stay. The great thing is, it is only one flight of stairs to the first floor, where the apartment is located and thank goodness you only had to walk those stairs once and it was downstairs. You can always call us for any assistance that you require.

The battery was changed immediately after your stay and is now working PERFECTLY well. Other guests have commented on all our advertised portals , that they find the bed very comfortable , one lady stating in her review so would love to swap it over and have ours and throw hers away. Mattresses are like fashion and perfume, individual choice and liking. We would have appreciated your comment on how you enjoyed the apartment, it's cleanliness, value for money, facilities, location, etc and found this much more beneficial, rather than your comment on a key that needed a new battery and still operated for you, replaced immediately after your stay, as during your stay you said not to worry about it when we offered to drive an hour to you to replace it then and there . It is unfortunate that You haven't mentioned that in your review . As for the mattress, it is a new and very good Sleepmaker brand quality mattress and a mattress comfort is very much a personal choice of opinion . We have a lot of pride in the apartment and work very hard to ensure guests have a number 1 stay, facilities and comfort and appreciate your time in writing a review.

We appreciate your feedback but your accuracy in the information you put in your review would be very much appreciated! Upon booking, all the terms and conditions are outlined to you which include a " small : early checkin fee, which is common practice amongst all accommodation in the area. The mess you left which incurred excess cleaning fees to the cleaner was charged to you as it as mentioned in your check in, should excess mess be left. Using a derogative term to describe me in having to charge you this fee is not respectful or appropriate and you were well informed. All guests thus far have left the property as they found it therefore the property requiring only its general post stay clean, which is included in the price of the accommodation. It is most disappointing that you should target its with a bad review , for your mishaps. Other guests are very delighted with their stay, the cleaninienss of the apartment and thank me endlessly for my hospitality and " easy yet thorough and helpful " check in information. Short, simple and concise information is required at check in to help guests have a pleasant stay with the ease of the the functionality of the apartments oven, TV, wifi, security system, hot water, etc. It is all useful and necessary information and despite us giving all of this to you, which you deem as " complex property details" and is actually very simple and easy, you still rang us endlessly not knowing how to use simple things. maybe your language barrier and communication manner was an issue of concern , rather than our management, policies, house rules and communication. We were always happy to assist you but at times, you manner and behaviour was challenging and we did our best to accommodate you and your requests during your stay. Stayz is well aware of all the communications during your stay and they have been most helpful in their direction and assistance in the matter.

Thank you Mick! We put a lot of work and time into making our apartment cosy and fully self contained, so that when guest arrive, they have the home away from home feel, with all that is absolutely needed for their stay. There is nothing they need to bring nothing but their bags. That's what makes us unique and we are so delighted this was noticed and appreciated by you! We will work on improving our photos asap, so future guests get the ' real ultimate feel ' of the uniqueness of this apartment. Happy to hear you had a safe flight back to the other side of the world. Hope to see you visit again one day and you are most welcome to book to stay anytime.! Thank you :-)

I am happy to hear you enjoyed the little everyday essentials I leave for my guests in the kitchen and bathroom. Most of my occupants are white collar workers and international travelers, so my aim is to provide occupants with as much essentials as possible to minimise what they made need to buy, whilst they are on holiday or just popping through for a few days and yes also to save on their costs in buying items that will only get used once or twice. Thank you so much for taking the time to leave me a review. I hope you can stay again on any future trips you may do to Melbourne.

Maria, you and your partner were equally as lovely and honest! I thank you immensely for your compliance and easy going attitude with the installation of the air conditioner during your stay. There was no other time it could be installed before the Christmas and New Years break. You were both wonderful! I have learned, working together with my occupants leads to happy parties on both ends. Thankyou and I hope to see you in Melbourne again soon!

I'm happy and satisfied you enjoyed your stay and the easy transport access to the city. The apartment definitely is an excellent price for the location and amenities it offers, compared to other more expensive accommodation options in the same area. Thanks Patrick! Hope you come again in the near future!

I'm happy to hear you enjoyed your stay Charles and the convenience of the tram to the city right out the front door. I hope it was easy for you to find a Miki Card to use the Melbourne transport system.

It was an absolute pleasure to have you both stay. You have been excellent communicators from your end too, which is always much appreciated. After all we like you to feel at home! Thanks for leaving the apartment spotless when you left. You are welcome anytime!

It is nice to hear you enjoyed your stay. Unfortunately it was right in the middle of an extreme heat wave which is very unusual for a typical Melbourne Summer and thus made it hard for you to further cool the apartment with the air conditioner already on and the blinds down, but I can assure you it is sufficient cooling for our normal regular Summers should your choose to stay again. Having the beach only a short stroll away does come in handy on the extreme hot days and Im glad you were able to cool yourself down that way.